User Manual
4
Version 1.0
the discovery of any defect, which notice shall include the product model and serial number (if
applicable) and details of the warranty claim; and (b) after the Company's review, the Company
will provide Buyer with service data and/or a Return Material Authorization ("RMA"), which may
include biohazard decontamination procedures and other product-specific handling instructions,
then, if applicable, Buyer may return the defective Products to the Company with all costs prepaid
by Buyer. Replacement parts may be new or refurbished, at the election of the Company. All
replaced parts shall become the property of the Company. Shipment to Buyer of repaired or
replacement Products shall be made in accordance with the Delivery provisions of the Terms &
Conditions agreed to by the purchase of this product. Consumables are expressly excluded from
this warranty.
Notwithstanding the foregoing, Products supplied by the Company but not manufactured by the
Company are not warranted by the Company, and the Company disclaims all warranties
associated with the accuracy of any original manufacturer or third-party supplier Product
information, but the Company agrees to assign to Buyer any warranty rights in such Product that
the Company may have from the original manufacturer or third-party supplier, to the extent such
assignment is allowed by such original manufacturer or third-party supplier.
In no event shall the Company have any obligation to make repairs, replacements or corrections
required, in whole or in part, as the result of (i) normal wear and tear, (ii) accident, disaster or
event of force majeure, (iii) misuse, fault or negligence of or by Buyer, (iv) use of the Product in a
manner for which they were not designed, (v) causes external to the Product such as, but not
limited to, power failure or electrical power surges, (vi) improper storage and handling of the
Product or (vii) use of the Product in combination with equipment or software not supplied by the
Company. If the Company determines that Product for which Buyer has requested warranty
services are not covered by the warranty hereunder, Buyer shall pay or reimburse the Company
for all costs of investigating and responding to such request at the Company's then prevailing time
and materials rates. If the Company provides repair services or replacement parts that are not
covered by this warranty, Buyer shall pay the Company therefor at the Company's then prevailing
time and materials rates.
ANY INSTALLATION, MAINTENANCE, REPAIR, SERVICE, RELOCATION OR ALTERATION
TO OR OF, OR OTHER TAMPERING WITH, THE PRODUCT PERFORMED BY ANY PERSON
OR ENTITY OTHER THAN THE COMPANY WITHOUT THE COMPANY'S PRIOR WRITTEN
APPROVAL, OR ANY USE OF REPLACEMENT PARTS NOT SUPPLIED BY THE COMPANY,
SHALL IMMEDIATELY VOID AND CANCEL ALL WARRANTIES WITH RESPECT TO THE
PRODUCT.
