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If the device does not work properly, please check the following steps:
-
Check if the manual was followed precisely and correctly
-
Check the following table for possible reasons
-
Check if all fuses are working
Problem
Solution
There is water underneath the
device
Make sure that the water and collection containers
are closed and that the collection container had not
spilled over.
The mixing chamber/blades are
not clean after the automatic
self-cleaning program
Add a drop of detergent and select the intensive
cleaning mode
Gently wipe off by hand with a damp cloth
The beverage tastes sandy
Reduce the quantity of ingredients used to prepare
your drink
Soak the ingredients before processing
The mixing result is chunky
Soak the ingredients and/or chop them before
preparation
Filter out any chunks using a sieve
Replace the blades
Error codes
Error code
Problem
Solution
E05
The motor is overloaded due
to too many ingredients
Reduce the amount of ingredients and
clean the machine
E06
The temperature sensors are
sticky or there are too many
ingredient
Reduce the amount of ingredient and
clean the sensors inside of the mixing
chamber
E07
The voltage is lower than 160
V or exceeds 260V
Please contact customer services
E08
Signal defect
E09
E10
The discharge hose is jammed Please clean
E11
The temperature sensor is
defective or damaged
Please contact customer services
E12
E13
The pass-through sensor is
defective or damaged
E14
Electrical fault
E15
The heating unit of the mixing
chamber is defective or
damaged