53
After Sales Support
Telephone:
1300 886 649
Email:
If your product is faulty or you are experiencing difficulties using this product and require assistance please call our customer assistance helpline as listed below:
This product has been manufactured to the highest quality standards. This product is warranted
to the original purchaser or gift recipient and is not transferable.
W a rr
a n ty
The p roduct
is
guaranteed
to
be
free
from
defects i n w orkmanship
and p arts
for a period
of
24
months
from
the d ate o f p urchase.
Defects
that
occur w ithin t his w arranty p eriod,
under n ormal
use a nd
care
will
be
repaired,
replaced
or
refunded
with
no
charge
for p arts
or
labour.
The benefits conferred by this warranty are in addition to all other rights and remedies of the
consumer under a Commonwealth, state and territory laws in relation to the goods or services to
which this warranty relates.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law
(Schedule 2 of the
Co
mpetition and Consumer Act 2010
(Cth)). You are entitled to a replacement
or refund for a major failure and compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major failure. If you require further
information on the Australian Consumer Law, please visit the Australian Consumer Law website at
http://www.consumerlaw.gov.au.
Goods presented for repair may be replaced by refurbished goods of the same type rather than
being repaired. Refurbished parts may be used to repair the goods.
P roo f of P urcha se
This warranty is valid of the original purchase only and is not transferable. Please keep your
purchase docket or receipt as proof of purchase and as proof of the date on which the purchase
was made. The purchase docket or receipt must be presented with the warranty when making a
claim under this warranty.
S ervice during the w a r ra nty period
The first point of contact for ALL product issues is the Tempo (Aust) Pty Ltd After
Sales Support Centre Ph: 1300 886 649 (AUS) 0800 836 761 (NZ) . Customer must
NOT take any product back to the store unless they have obtained a Return Authorisation (RA)
number from our After Sales Support Team
Warranty
–
The product can be personally returned to the original place of purchase for product
repair, replacement or refund. Please ensure the product is properly packaged so as to
ensure, that no damage occurs to the product during transit. Also make sure that you
have included an explanation of the problem.
In the event of goods requiring repair under warranty, the owner is responsible for the
cost of transportation. The product will be at owner’s risk whilst in transit to or from the
Tempo or Authorised Service Centres. Should the goods be found to be in sound working
order the owner might be charged a fee.
In the event of repair under warranty on goods more than 30km away from the place of
purchase, additional travel costs will be billed to the owner.
E x tent of W a rr a nty
This warranty is limited to defects in workmanship or parts. All defective products or parts will be
repaired, replaced or refunded. This warranty does not extend to accessories not supplied with
the product or by Tempo. This warranty does not cover manuals and packaging. This warranty
does not cover batteries or any other consumable item.
Norma l W ea r a nd Tea r
This warranty does not cover normal wear and tear of the products or parts.
E x clus ions
This warranty does not cover:
Any defect caused by an accident, misuse, abuse, improper installation or operation, lack
of reasonable care, unauthorised modification, loss of parts, tampering or attempted
repair by a person not authorised by the distributor.
Any product that has been damaged by a lightning strike either directly or indirectly or a
main’s power surge or liquid ingress.
Any product that has not been installed, operated or maintained in accordance with the
manufacturer’s operating instructions provided with the product.
Any product that has been used for purposes other than domestic use.
If the product is located outside Australia.
Any damage caused by improper matching of amplifier, improper power input or
improper cable connection.
