Before Hitachi Global Storage Technologies or your reseller exchanges a Machine or part,
you agree to remove all features, parts, options, alterations, and attachments not under
warranty service.
You also agree to:
1. ensure that the Machine is free of any legal obligations or restrictions that prevent its
exchange;
2. obtain authorization from the owner to have Hitachi Global Storage Technologies or your
reseller service a Machine that you do not own; and
3. where applicable, before service is provided
i. follow the problem determination, problem analysis, and service request procedures that
Hitachi Global Storage Technologies or your reseller provides,
ii. secure all programs, data, and funds contained in a Machine, and
iii. provide Hitachi Global Storage Technologies or your reseller with sufficient, free, and
safe access to your facilities to permit them to fulfill their obligations.
Hitachi Global Storage Technologies is responsible for loss of, or damage to, your Machine
while it is 1) in Hitachi Global Storage Technologies’ possession or 2) in transit in those cases
where Hitachi Global Storage Technologies is responsible for the transportation charges.
Neither Hitachi Global Storage Technologies nor your reseller is responsible for any of your
confidential, proprietary or personal information contained in a Machine which you return to
Hitachi Global Storage Technologies or your reseller for any reason. You should remove all
such information from the Machine prior to its return.
