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Problem
Possible Solutions
I have connected an
external source to my TV
but I get no picture and/or
sound.
• Check whether the connection between the external
device and your TV is correct.
• Make sure you have made the correct selection of input
source.
There is no signal or
weak signal in the cable
box.
• If there is no signal occasionally, unplug cable from TV
and re-plug after 60 seconds.
• If there is always no signal, or the signal cannot be
restored after plugging and unplugging, you can try
Menu
>
HDMI Format
if you select HDMI as input, to confirm
whether the signal can be recognized.
• Change to another HDMI port.
• Change to another HDMI cable.
There is no sound.
• Check if the Audio Out option in the menu is ARC/eARC,
if not, you need to check whether the external power
amplifier device is connected to the ARC port or optical
port of the TV.
•
>
Settings
>
Sound
>
Advanced Settings
>
Digital Audio Out
. You can try to select PCM, Dolby
Digital, or Dolby Digital Plus.
• Whether the power amplifier device port is connected
correctly.
• If you select HDMI as input, you can try
Menu
>
HDMI
Format
The remote control does
not work.
• Confirm that TV still has power and is operational.
• Change the new batteries in the remote control.
• Check if the batteries are correctly installed.
• If some buttons don't work, but the volume buttons can
work normally, it seems there is a problem with the
application.
Apps
When some apps aren't playing, these steps help resolve the problem.
Problem
Possible Solutions
Netflix can't be played.
•
>
Settings
>
Apps
>
Netflix
>
Force stop
, then
reopen to try.
• You can try to reset to the factory settings.
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Содержание 55U88G
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