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Troubleshooting
Picture Issues
When the TV has picture problems, these steps may help resolve the
problem.
Problem
Possible Solutions
No picture, or black and
white picture.
• Unplug the TV power cord from AC outlet and re-plug after
60 seconds.
• Check that the Color Saturation is set to 50 or higher.
• Try different TV channels.
The picture is distorted.
• The compression of video content may cause picture
distortions, especially in fast-moving pictures from sports
programmes and action movies.
• If the signal reception is weak or poor, screen distortion
may be visible but it is not a malfunction.
• Mobile phones used close to the TV (within 1m) may
cause noise on analogue and digital channels.
The picture is blurry or
flickering, or cuts out
momentarily.
•
>
Settings
>
Picture
>
Sharpness
. You can try to
increase or decrease the
Sharpness
.
• If you use an external antenna, check the direction,
position and connection of the antenna.
• Adjust the direction of your antenna, or reset or fine tune
the channel.
The picture appears
red, purple, pink and
other colors.
•
>
Settings
>
Picture
>
Calibration Settings
>
White Balance.
You can try to increase or decrease the
White Balance
.
Picture distorted or
appear wavy.
• Some electrical appliances may affect the TV. If you turn
off the appliance and the interference goes away, then
move it further away from TV.
• Insert the power plug of the TV into another power outlet.
Note:
• If the problem persists, check the signal strength or refer to the external
device’s user manual.
Sound Issues
When the TV has a sound problem, these steps may help resolve the
problem.
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