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Troubleshooting

RL15H User Manual, 99144, March 2017

Troubleshooting

Video Troubleshooting

IMPORTANT!

If using a KVM extender, first try to resolve any problems using the solutions listed

below. If the problem still exists, try bypassing the KVM extender. If this fixes the

problem and allows the monitor to work properly, then the KVM extender is the

source of the problem� Please refer to the troubleshooting section of the KVM

extender manual or contact Hope Industrial Systems for additional assistance.

Symptom

Causes

Solutions

No image on the

screen and control's

Power Indicator light

is not lit

Power cable is not

plugged in.

• Check power connections at the

monitor and power source�

• For DC models, check the

connector polarity and ensure input

voltage is 9.6 to 36.6 VDC.

No image on the

screen and control's

Power Indicator light

is lit solid red

Monitor is not powered on.

Press the Power button on the monitor

for 1-2 seconds to turn the monitor on

and make sure the Power Indicator

light is lit green.

No image on the

screen and control's

Power Indicator light

is blinking orange or

blinking green

Video cable is not plugged

in correctly�

Check the video cable connection at

the monitor, PC, and/or KVM extender.

PC is in Power Saving

mode�

Power Saving mode can usually

be exited by moving the mouse or

pressing a key on the keyboard.

PC is not sending signal.

Connect PC to another known working

monitor to check the PC source signal.

Analog signal is not a

standard CVT signal (this

does not apply to digital

signals).

Disable the "CVT Mode" function in the

"Advanced Setup" menu located in the

OSD's "Setup" menu. This allows the

monitor to use the controller board's

internal mode table to display signal.

Содержание HIS-ML15-***H

Страница 1: ...15 RACK MOUNT INDUSTRIAL MONITOR USER MANUAL Model No HIS RL15 _ _ _ H REVISION H ...

Страница 2: ...ns 8 Install Touch Screen Driver 9 Step 3 Install into Rack 12 Video Settings 13 Setting the Timing Mode 13 Control Panel Buttons 14 On Screen Display OSD Menus 16 Picture Menu 16 VGA Settings Menu 19 Setup Menu 20 Cleaning Instructions 23 Glass Acrylic and Touch Screen Window Models 23 No Protective Window LCD Surface Models 23 Troubleshooting 24 Video Troubleshooting 24 Touch Screen Troubleshoot...

Страница 3: ...or the application with outputs at SELV LPS or Class 2 levels rated 9 6 36 6VDC 2 5 A max The equipment is not intended to connect directly to a DC Mains source Safety and Regulatory Information WARNING FCC Notice This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable prote...

Страница 4: ... purchased directly from Hope Industrial Systems you may contact technical support for disposal arrangements Hazardous Locations The following applies only to monitors rated for hazardous locations model numbers HIS RL15 _ _ HH and HIS RL15 _ _ UH This equipment is suitable for use in Class I Division 2 Groups A B C and D Class II Division 2 Groups F G Class III or non hazardous locations only Dev...

Страница 5: ...User Manual 99144 March 2017 5 Mechanical Drawings Front View Bottom View 265 4 mm 10 45 482 6 mm 19 00 458 8 mm 18 06 6 4 mm 0 25 37 5 mm 1 48 307 6 mm 12 11 231 6 mm 9 12 228 0 mm 8 98 377 8 mm 14 87 3 2 mm 0 125 54 2 mm 2 14 ...

Страница 6: ...Mechanical Drawings 6 RL15H User Manual 99144 March 2017 Rear View Side View 377 8 mm 14 87 265 4 mm 10 45 54 2 mm 2 14 265 4 mm 10 45 ...

Страница 7: ...40 F f f Remember that heat rises the temperature at the top of the cabinet will be much hotter than at the bottom if air inside the enclosure is not actively circulating Even in a sealed enclosure use of a circulation fan can greatly reduce temperature f f Also remember that even though this product is designed to operate at 60 C the life span of any electronic device is shortened when it is cons...

Страница 8: ...m issues while configuration changes may still be easily made Install Cable Connections All monitors are shipped with a standard VGA video cable AC powered displays are also shipped with a power mains cable If you ordered a touch screen monitor a USB cable is supplied for the touch screen interface To use the touch screen Serial RS 232 interface a serial cable may be ordered separately The cable p...

Страница 9: ...ct our sales team for more information Power Connection The HIS RL15 is available with either AC or DC power input AC power input models are powered by 100 to 240 VAC 0 5 0 25 A 60 50 Hz Connect the AC power cable to the power input port on the rear of the monitor Connect the other end into a nearby outlet DC power input models are powered by 9 6 to 36 6 VDC 2 5 to 0 65 A Class 2 or SELV LPS Insta...

Страница 10: ... installation 3 A cable retention bracket comes installed on the USB port on the rear of the monitor and will help to secure the cable and ensure adequate strain relief Without removing the bracket route one end of the USB cable through the retention bracket and connect it to the USB input port on the monitor Connect the other end to the USB port on the host computer Serial RS 232 Connection 1 Con...

Страница 11: ...xecute the touch screen driver installation Calibrate the Touch Screen Once the driver has finished installing you are ready to calibrate the touch screen Open the touch screen s Control Panel by clicking on the Elo Touchscreen icon located in the host computer s Control Panel Under the General tab click the Align button to start the calibration routine ...

Страница 12: ... Rack Mount monitors conform to the Electronic Industries Association standard EIA 310 D Our monitors will fit in type A B and C racks with a width of 482 6 mm 19 preferred EIA rack width WARNING Hope Industrial Systems will not assume liability for damage to internal electronics due to improper installation Contact Hope Industrial Systems if you need additional assistance The HIS RL15 has a panel...

Страница 13: ...ing the timing mode use the On Screen Display OSD controls to adjust the screen image TIP For the best picture quality set your computer graphics adapter timing mode to VESA 1024 x 768 60 Hz Please refer to the computer graphics adapter manufacturer s manual for instructions on setting the resolution and timing mode In Microsoft Windows these settings may be found at the following location f f 200...

Страница 14: ...tomatically after 60 seconds This is adjustable through the OSD Time out setting in the Setup menu 2 To navigate through the main OSD menu press the minus or plus button 3 To select a control to adjust press the Select SEL button to navigate down through the menu 4 To adjust a selected control press the minus or plus button or press the plus button to open the submenu for a selected control 5 To r...

Страница 15: ...t When the OSD menu IS displayed Navigates left in the main OSD menu Decreases adjustments for the selected control Plus Navigate Right When the OSD menu IS NOT displayed Shortcut to select input source When the OSD menu IS displayed Navigates right in the main OSD menu Displays the submenu for the selected control Increases adjustments for the selected control Power Indicator Light LED lit green ...

Страница 16: ...ns VGA Settings Includes the Timing Auto setup H total V position H position and Phase functions Setup Includes the Inputs OSD Info Reset to factory defaults Source scan and Advanced Setup functions Picture Menu The Picture menu includes the Contrast Brightness Sharpness and Color functions Picture Menu Description Contrast Adjusts the difference between the image background black level and the fo...

Страница 17: ...on long VGA cables It needs an input signal with a picture with black and full color content white red blue green Please contact our support team for further details NOTE The Auto color function is only available when using the analog VGA connector Picture Menu Description Brightness Adjusts the background black level of the screen image This feature may also be accessed by pressing the minus butt...

Страница 18: ...ations Gamma Adjusts the gamma value from 0 to 7 High gamma values display whitish images and low gamma values display high contrast images Color balance Provides several color adjustment modes including preset color temperatures and a User color mode that allows individual adjustment of Red Green and Blue The factory default setting for this product is Normal User color allows individual adjustme...

Страница 19: ...Auto setup Automatically sizes centers and fine tunes the video signal to eliminate waviness and distortion This feature may also be accessed by pressing the Select SEL button outside of the OSD menu H total Allows the user to fine tune the horizontal timing by increasing or decreasing the total horizontal pixels H total affects how the image is stretched horizontally V position Vertical Position ...

Страница 20: ...ay also be accessed by pressing the plus button outside of the OSD menu Setup Menu The Setup menu includes the Inputs OSD Info Reset to factory defaults Source scan and Advanced Setup functions VGA Settings Menu Description Phase Adjusts the focus of the screen image Allows the user to remove any horizontal noise and sharpen the image of characters ...

Страница 21: ...age used in the menus and control screens Rotation allows the user to rotate the OSD by 0 90 180 or 270 A Mirrored setting is also available which is a horizontal reflection of the OSD OSD Position allows the user to move the OSD by its x Position or y Position Show Logo allows the user to disable the power on splash screen Info Displays the monitor s Software Software Revision Timing mode and Mod...

Страница 22: ...vanced Setup submenu contains two additional settings Smart ISP flashes the video board firmware Do not activate without assistance from Hope Industrial technical support CVT Mode set to On will force the display to only render VESA CVT standard signals When set to Off the default setting the display will use its entire internal lookup table when syncing to an incoming video signal CVT Mode should...

Страница 23: ...ety glass acrylic or resistive touch screen windows may be cleaned using any standard glass cleaner as long as there is no abrasive or oily content Vinegar or ammonia will not hurt the screen The anti reflective coatings on glass window equipped displays are physically part of the surface of the glass and resist degradation to the Military Specifications To minimize over run of cleaning solution s...

Страница 24: ...ltage is 9 6 to 36 6 VDC No image on the screen and control s Power Indicator light is lit solid red Monitor is not powered on Press the Power button on the monitor for 1 2 seconds to turn the monitor on and make sure the Power Indicator light is lit green No image on the screen and control s Power Indicator light is blinking orange or blinking green Video cable is not plugged in correctly Check t...

Страница 25: ...ction may also be activated by pressing the Select SEL button outside of the OSD menu Fine tune the picture by manually adjusting the image using the settings in the OSD menu Analog signal is not a standard CVT signal this does not apply to digital signals Disable the CVT Mode function in the Advanced Setup menu located in the OSD s Setup menu This allows the monitor to use the controller board s ...

Страница 26: ...s the USB cable length exceed 5 meters USB cables have a 5 meter limitation and could cause no touch response if this is exceeded If using a Serial connection is the Serial cable plugged into the correct COM port Ensure that the Serial cable is connected to the COM port being used prior to installing the touch screen driver The cursor moves but does not follow my finger when touching the touch scr...

Страница 27: ...cal 1500 1 Backlight typical LED 60 000 hour brightness half life Electrical Monitor Input AC power models 100 to 240 VAC 0 5 0 25 A 60 50 Hz DC power models 9 6 to 36 6 VDC 2 5 to 0 65 A Class 2 or SELV LPS Power Consumption 16 8 W Power Consumption Standby mode 4 W Environmental Operating Temperature 0 to 60 C 32 to 140 F Storage Temperature 20 to 80 C 4 to 176 F Humidity 20 to 90 non condensing...

Страница 28: ...vailable call for details Horizontal Scan 31 73 kHz Vertical Scan 50 76 Hz Supported Video Standards 1024 x 768 50 60 70 72 75 Hz 848 x 480 60 Hz 800 x 600 56 60 72 75 Hz 800 x 480 60 Hz 720 x 480 60 Hz 720 x 400 70 Hz 640 x 480 60 67 72 75 Hz 640 x 400 70 Hz Response Rate typical 35 ms Physical Enclosure Type Rack mount Panel Rating Built to IP20 standards NEMA UL Type 1 Bezel Finish Black Powder...

Страница 29: ...nced Setup Touch Screen Option 5 wire resistive system emulates a mouse Serial RS 232 and USB interface to host computer Compliances and Certifications Electrical UL 60950 3rd Edition cUL Recognized Component File No E212889 UL 508A Listed File No E318630 FCC Class A CAN ICES 3A NMB 3A CE Environmental IEC 60721 3 Reliability WEEE Registration No WEE DJ1859ZX for UK only Enclosure UL 50E File No E...

Страница 30: ...d we will give you a Return Material Authorization RMA number This RMA number must be conspicuously marked on the outside of the shipping box Hope Industrial Systems will not accept shipments not accompanied by the RMA number Except where otherwise noted you must ship or deliver the product to Hope Industrial Systems Freight prepaid What Does This Warranty Not Cover This warranty does not cover eq...

Страница 31: ...RL15H User Manual 99144 March 2017 31 This page intentionally left blank ...

Страница 32: ... Customer Service sales HopeIndustrial com Support and Returns support HopeIndustrial com Accounting Department accounting HopeIndustrial com www HopeIndustrial com United Kingdom Harling Road Snetterton Norwich NR16 2JU United Kingdom Phone 44 0 20 7193 2618 Fax 44 0 20 7117 1194 Sales and Customer Service sales HopeIndustrial co uk Support and Returns support HopeIndustrial co uk Accounting Depa...

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