7
Troubleshooting
The following symptoms have corrective actions, so please check them.
Symptoms
Countermeasures
Bluetooth does not work with Android devices.
In order to use Bluetooth connection on Android
devices, you need to enable GPS function (location
information), please go to OS settings and enable
the Use location.
Z3210 is not found when pairing iOS with Z3210 for
the first time.
The paired instrument will be displayed differently.
[Accessories]
will be displayed when Z3210 is not
paired. The last registered measuring instrument
name including Z3210 will be displayed when
Z3210 has been paired. It will be displayed correctly
after pairing is completed.
GENNECT Cross is not available.
Is the instrument connected to the device using
Excel Direct Input function? When the HID function
is enabled, the measuring instrument cannot be
connected to the GENNECT Cross properly.
Please follow the steps below to reconnect the
measuring instrument to the GENNECT Cross.
1. Delete the measuring instrument from the
Bluetooth settings of your device.
2. Disable the HID function of Z3210. For details,
please refer to the “Preparation” section of this
manual.
4. Reconnect the measuring instrument in the
connection setting of GENNECT Cross.
Excel Direct Input function of Z3210 cannot be
used.
Check the following items.
・
Is the HID function enabled?
→
If not, enable the HID function. For details,
please refer to the “Preparation” section of
this manual.
・
The instrument is not connected to the device.
→
Unpair the instrument and try to register it
again.
・
Excel has not been initialized.
→ Make sure that Excel can be input.
・
Excel is read-only mode.
→ Turn to editable mode.
HIOKI Z3210A962-02
