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Non-warranty policy
The following conditions are not covered by the warranty service, we will provide you with paid after-sales service.
The three-guarantee period has been exceeded; the invoice is missing or changed; the damage caused by force majeure
Repair, misuse, collision, neglect, abuse, accident & modification without the approval of HIMO, improper use of this product, or the frame serial
number is destroyed
The model number of the “Three Guarantees” certificate does not match or change the model of the repai
r product; it is not properly maintained
according to the instruction manual
Due to improper use, direct impact causes deformation; external force collision or crash causes parts damage; puncture, glass, sharp
small stones, etc. caused by puncture and air leakage; consumables loss is not replaced in time causing damage to other components;
Surface scratching; violence or man-made damage to the frame, etc., are not covered by the warranty.
The painted surface of the frame and parts may be corroded due to external environmental factors such as rain, collision, friction, etc.,
paint falling off, or poor storage place. After long-term use, the surface of the painted paint is peeled off, and the metal surface or
plastic parts are naturally faded.
Exceeding the scope of use, such as extreme road conditions, performance stunts, down stairs, jumping and other abnormal riding
actions, resulting in parts damage or functional failure.
The deformation or cracking of the frame caused by over-limit use is not covered by the warranty.
Note: HIMO electric vehicle after-sales service policy has the final interpretation right by Shanghai HIMO Electric Technology Co., Ltd.
