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Senior Seating
TM
Collection Service Manual
Page 2 - 3
Hill-Rom
Company, Inc.
SENIOR SEATING
TM
COLLECTION LIMITED
WARRANTY
Hill-Rom
®
Company, Inc. has a long tradition of providing superior quality products and service to our customer. Our goal is
“Total Customer Satisfaction.” In that spirit, Hill-Rom is proud to offer the following warranty.
LIMITED WARRANTY:
Hill-Rom warrants to the original purchaser that its products shall be free from defects in material and workmanship for a
period of two (2) years from the date of delivery. Hill-Rom’s obligation under this warranty is expressly limited to supplying
replacement parts and/or service for, or replacing, at its option, any product which is, in the sole discretion of Hill-Rom,
found to be defective. In addition to the foregoing two (2) year warranty, Hill-Rom warrants to the original purchaser that the
frame and welds on its chairs will be free from structural defects for seven (7) years from the date of delivery. THE
FOREGOING WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS WARRANTIES AND
IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS OF PURPOSE. HILL-ROM’S OBLIGATION UNDER THESE WARRANTIES
SHALL NOT INCLUDE ANY LIABILITY FOR LOSS OF PROFITS, DIRECT, INDIRECT OR CONSEQUENTIAL
DAMAGES OR DELAYS. Some states do not allow the exclusion or limitation of incidental or consequential damages, so
the above exclusion or limitation may not apply. If requested by Hill-Rom, products or parts for which a warranty claim is
made shall be returned prepaid to Hill-Rom’s factory. No employee or representative of Hill-Rom is authorized to change
these warranties in any way or grant any other warranty. These warranties shall not apply outside the United States. These
warranties provide specific legal rights; however, there may be other available rights, which vary from state to state.
PART AVAILABILITY POLICY: Hill-Rom will supply parts for new products for ten (10) years from date of last
manufacture.
CUSHION WARRANTY:
Cushions: Hill-Rom warrants to the original purchaser that its cushion shall be free from defects in material and
workmanship for a period of one (1) year from the date of delivery.
FOR PARTS AND SERVICE UNDER THESE WARRANTIES:
Call Hill-Rom Technical Support Department at
(800) 445-3720, Monday through Friday. In order to expedite service, we request you furnish the following information:
customer identification number, product model number, serial number, and description of problem. A qualified Specialist will
provide, via telephone, troubleshooting assistance for hospital personnel and provide necessary parts to make repairs. If
telephone troubleshooting determines the need for on-site technical service, a qualified Territory Service Representative will
be dispatched. Replacement of non-technical items will be the responsibility of the customer.
Disclaimer: All warranties shall be void if the product is submerged in water, cleaned in a shower, or power washed. Any
improper or negligent use, any alterations or repairs not in accordance with Hill-Rom’s manuals or performed by others in
such manner as in Hill-Rom’s judgement affects the product materially and adversely, shall void these warranties.
Revised December 8, 1995
Warranty
Chapter 2: Parts List
2
Warranty
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