T
hank you for choosing Hill PHOENIX for your food merchandising needs. This handbook contains important technical
information and will assist you with the installation and operation of your new Hill PHOENIX display cases. By closely fol-
lowing the instructions, you can expect peak performance; attractive fit and finish; and long case life.
We are always interested in your suggestions for improvements (e.g. case design, technical documents, etc.). Please feel
free to contact our Marketing Services group at the toll-free number listed below. Thank you for choosing Hill PHOENIX,
and we wish you the very best in outstanding food merchandising.
G
ENERAL
I
NFORMATION
CASE DESCRIPTION
This manual specifically covers the UPL-NRG single-deck
produce merchandiser.
STORE CONDITIONS
Hill PHOENIX cases are designed to operate in an air-con-
ditioned store that maintains a 75°F (24°C) store tempera-
ture and 55% (max) relative humidity (CRMA conditions).
Case operation will be adversely affected by exposure to
excessively high ambient temperatures and/or humidity.
REFRIGERATION SYSTEM OPERATION
Air-cooled condensing units require adequate ventilation
for efficient performance. Machine-room temperatures
must be maintained at a minimum of 65°F in winter and a
maximum of 95°F in summer. Minimum condensing tem-
peratures should be no less than 70°F.
RECEIVING CASES
Examine fixtures carefully and in the event of shipping
damage and/or shortages, please contact the Service
Parts Department at the toll-free number listed below.
CASE DAMAGE
Claims for obvious damage must be 1) noted on either the
freight bill or the express receipt and 2) signed by the carri-
er's agent; otherwise, the carrier may refuse the claim. If
damage becomes apparent after the equipment is
HILL PHOENIX
1925 Ruffin Mill Rd.
Colonial Heights, VA 23834
Mon.-Fri. (8 a.m to 5 p.m EST)
Tel: 1-800-283-1109/Fax: 804-526-7450
Web site: www.hillphoenix.com
unpacked, retain all packing materials and submit a written
request to the carrier for inspection within 14 days of
receipt of the equipment.
LOST/MISSING ITEMS
Equipment has been carefully inspected to insure the high-
est level of quality. Any claim for lost/missing items must
be made to Hill PHOENIX within 48 hours of receipt of the
equipment.
TECHNICAL SUPPORT
For technical questions regarding display cases, please
contact our Case Division Customer Service Department at
the toll-free number listed below. For questions regarding
our refrigeration systems or electrical distribution centers,
please contact our Systems Division Customer Service
Department at 1-770-388-0706.
CONTACTING THE FACTORY
If you need to contact Hill PHOENIX regarding a specific
fixture, be certain that you have both the case model num-
ber and serial number (this information can be found on
the serial plate, located on the upper top flue panel on the
right-hand side). When you have this information, call the
toll-free number below and ask for a Service Parts
Representative.
4
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