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Customer Support

If you encounter any problems while utilizing the RocketRAID1720, or have any

questions about this or any other HighPoint product, feel free to contact our Cus-

tomer Support Department.

Troubleshooting Checklist

Before contacting our Customer Support department:

Make sure the latest BIOS, driver and RAID Software have been installed for the

RocketRAID1720. Updates are available from our website.

Prepare a list of the computer system’s hardware and software (motherboard, CPU,

memory, other PCI devices/host adapters, operating system, applications)

Contact Information

E-mail address: [email protected]

Phone: 408-240-6119 (request for support)

9:00AM-5:00PM, Pacific Standard Time

Additional information about HighPoint products is available from our web site:

http://www.highpoint-tech.com

Customer Support

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Содержание RocketRAID 1720

Страница 1: ...RocketRAID 1720 SATAII Host Adapter User s Guide Revision 1 0 Date April 2007 HighPointTechnologies Inc...

Страница 2: ...ot be registered trademarks or copyrights of their respective owners Backup your important data before using HighPoint s products and use at your own risk In no event shall HighPoint be liable for any...

Страница 3: ...Hardware 2 1 1 RocketRAID 1720Adapter Layout 2 1 2 LED Connections 2 1 3 Installing the RocketRAID 1720 Host Adapter 2 2 4 Verifying Installation 2 4 Chapter 3 RocketRAID 1720 BIOS Utility RocketRAID1...

Страница 4: ...14 10 Configuring Remote Systems 4 18 11 Configuring Users and Privileges 4 22 Chapter 5 Linux Driver Support 1 Fedora Core 6 Linux installation Overview 5 1 2 Red Hat Enterprise 4 Overview 5 5 3 SuSE...

Страница 5: ...Chapter 1 Introduction Contents of this Chapter About this guide Introducing the RocketRAID 1720 Host Adapter Product Features Understanding RAID Concepts and Terminology...

Страница 6: ...2 SATA II or SATA I Hard Drives Support RAID 0 1 and JBOD Backward compatible with RocketRAID 1640 RAID arrays Native Command Queuing NCQ Online Capacity Expansion OCE and Online RAID Level Migration...

Страница 7: ...be used for array creation Configured The disk has been assigned to one or more arrays or configured as a spare disk Legacy The disk was used on other controllers before use with the RocketRAID 1720...

Страница 8: ...existing RAID arrays in order to increase the array s capacity without fear of data loss Any number of disks can be added to an array at any time Data can be accessed and utilized even while being red...

Страница 9: ...etRAID 1720 Hardware Description Installation Contents of this Chapter RocketRAID1720Hardware 1 RocketRAID 1720Adapter Layout 2 LED Connections 3 Installing the RocketRAID 1720 Host Adapter 4 Verifyin...

Страница 10: ...er Alarm speaker The speaker emits and audible alarm in the case of disk array failure CON1 LED connectors for hard disk activity and hard disk failure 2 LED Connections The RocketRAID 1720 provides o...

Страница 11: ...Note Make sure the system is powered off before installing the RocketRAID 1720 host adapter The RocketRAID 1720 includes both standard and low profile brackets It may be necessary to attach the low pr...

Страница 12: ...ed to the adapter or hard disk Each RocketRAID 1720 included four SATA cables and supports up to four separate hard disks drives 5 Many server level chassis include hard disk hot swap bays For these s...

Страница 13: ...r on the system If the system detects the presence of the adapter the RocketRAID 1720 BIOS Utility will be displayed during bootup 2 Press Ctrl H to access the RocketRAID 1720 BIOS Utility The BIOS Ut...

Страница 14: ...Chapter 3 RocketRAID 1720 BIOS Utility Contents of this Chapter RocketRAID1720BIOSUtility 1 BIOS Command Overview 2 Creating RAIDArrays 3 Adding Removing Spare Disks 4 Updating the BIOS...

Страница 15: ...w keys to scroll through the various commands and the arrows to browse through the corresponding command menus Use the ENTER key to execute the selected command The ESC button can be used to cancel th...

Страница 16: ...gered drive spin up support This setting by default is disabled Enabling staggered drive spin up will power up the hard disks one at a time approximately every two seconds View this command is used to...

Страница 17: ...ed to create RAID arrays To create an array 1 Use the arrow keys to highlight the Create command and press ENTER to open the Create Menu 2 Use the arrow keys to select the appropriate RAID level then...

Страница 18: ...pace in GB you wish to set aside for this particular array and press ENTER Note Multiple arrays can be created using the same set of hard disk drives The Capacity option allows you to set aside disk s...

Страница 19: ...tion provided for the RR1720 host adapter Extract the download to the directory of your choice 2 Insert the Driver and Software CD included with the RR1720 retail box into the system s CD ROM or DVD d...

Страница 20: ...tem Note the Backup button will save a copy of the card s current BIOS to the directory of your choice For other operating systems In order to update the BIOS the system must be booted into DOS mode u...

Страница 21: ...n for the controller and ask if you want to backup the BIOS save a copy of the current BIOS to a floppy diskette This is optional you can answer No and continue Note This option will not function if t...

Страница 22: ...Chapter 4 RocketRAID 1720 Driver and Software Installation Microsoft Windows 2000 XP 2003 Server x64 versions Vista Contents of this Chapter Driver and Software CD Windows Driver Installation...

Страница 23: ...iety of operating systems To create a driver diskette 1 Insert the CD into the system s CD DVD drive The program should start automatically 2 Insert a blank floppy diskette into the system s floppy dr...

Страница 24: ...5 Click on the Please Select the Diskette you want to create drop down button and select the appropriate OS from the list 6 Click on the OK button to create the driver diskette To install the RAID sof...

Страница 25: ...nd request that a device driver be installed To install the device driver follow the steps outlined below 1 When the Found New Hardware Wizard window appears select Install from a list or specific loc...

Страница 26: ...ocketRAID 1720 entry the driver has not been installed properly Delete the entries and reinstall the driver Installing the RocketRAID 1720 driver during a fresh Windows 2000 XP 2003 x64 installation 1...

Страница 27: ...RAID 1720 host adapter into the PC then boot up Windows Vista 2 Windows should automatically detect the card and display the Found New Hardware wizard pop up window Select Locate and install driver so...

Страница 28: ...ole Interface Overview To install the RAID software locate the setup exe file located on the floppy diskette labeled DISK 1 or the Disk1 folder if the software was downloaded Double click this file to...

Страница 29: ...as a security precaution Enter a password and press enter 2 Software Interface Overview of commands func tions After logging on several new options will become available These commands are displayed...

Страница 30: ...is menu will list all available commands for the selected Function menu These commands are also represented in icon button form below the function menu tabs selections Help Search through help topics...

Страница 31: ...om the left side of the interface available disks then click on the button to move the disk to the right side of the interface selected disks Disks must be selected one a time If you wish to remove a...

Страница 32: ...he Delete Icon or select the Delete command from the Operation menu 3 A warning message will appear Click Yes to delete the array Click on cancel to stop this procedure Note An array in use by the ope...

Страница 33: ...tart the rebuild process for a broken critical array 1 Highlight the Management menu and select the Array Management function 2 Highlight the array that needs to be rebuilt 3 Click the Rebuild button...

Страница 34: ...2 Highlight the array you want to alter 3 Click the button on the toolbar or select OCE ORLM command from the Operation menu 4 The OCE ORLM window will appear 5 The interface is very similar to the Ar...

Страница 35: ...Depending upon the hard disk in question and support provided by the current device driver you can adjust settings for disk Read Ahead Write Cache TCQ and NCQ Each feature can be enabled or disabled i...

Страница 36: ...med 9 Managing Events The HighPoint RAID Management Console will log all events that have occurred on any host adapter under it s control Viewing Logged Events Toviewloggedevents 1 Highlight the View...

Страница 37: ...hlight the Management menu and select the Event Notification function 2 Click the Add button on the toolbar or select Add command from the Operation menu 3 Enter the necessary information in the Add r...

Страница 38: ...ment Console can be used to setup routine periodical background rebuild or verification tasks that will help maintain the integrity of RAID arrays attached to the RocketRAID 1720 To setup and schedule...

Страница 39: ...and Software Installation 4 To add a new scheduled task Click the New button on the toolbar The new task schedule wizard will appear Select the task type and the array that you want to verify or rebu...

Страница 40: ...lete a Task Schedule 1 Select a task from the Task schedule list 2 Click the Delete button on the toolbar 10 Configuring Remote Systems Then HighPoint RAID Management Console manages a RAID controller...

Страница 41: ...host name or an IP address The default system port is 7402 4 Click OK to finish adding the new connection Modify a Connection This command modifies connection information for a remote system To modify...

Страница 42: ...n 2 Highlight the system you want to delete 3 Click the Delete button on the toolbar or select the Delete command from the Operation menu 4 Awarning message will be displayed Click Yes to delete the i...

Страница 43: ...Highlight the system you want to disconnect from 3 Select the Disconnect command from the Operation menu System Configuration This function is used to modify the service configuration on a remote syst...

Страница 44: ...ole allows the Administrator to manage user accounts in its own database You can setup multiple users and assign different privileges levels for the purpose of RAID management Users can be assigned to...

Страница 45: ...ect the target user ID from the User list displayed in the User Management window 2 Click Delete to remove the selected user Click Yes to delete the item Select No to cancel this command Note An activ...

Страница 46: ...t a user s privileges for the selected remote system To set privileges for a user 1 Select the target user ID from the user list displayed in the User Management window 2 Click the Set Privilege optio...

Страница 47: ...Chapter 5 Linux Driver Support Contents of this Chapter Fedora Core 6 Linux installation Overview Red Hat Enterprise 4 Overview SuSE Linux Enterprise Server SLES installation Overview...

Страница 48: ...follow the steps outlined below Step 1 Prepare the Driver Diskette The driver is contained in a floppy diskette image file On a DOS or Windows system a Fedora driver diskette can be generated using ra...

Страница 49: ...river disk using the following commands mount dev fd0 cd tmp gzip dc media floppy modules cgz cpio idumv Driver modules for all supported kernel versions will be extracted The driver module for the ac...

Страница 50: ...cho modprobe rr172x etc init d hptdriver chmod 755 etc init d hptdriver ln sf etc init d hptdriver etc rc d rc3 d S01hptdriver ln sf etc init d hptdriver etc rc d rc4 d S01hptdriver ln sf etc init d h...

Страница 51: ...nd RAID arrays attached to RR1720 controller Installation of the management software is optional but recommended To configure HighPoint RAID Management Software to work with RR1720 driver you should s...

Страница 52: ...it provides On a Linux system use the dd command to generate a boot diskette Insert a floppy disk into the floppy drive and type the following command amd64 driver for example dd if rh3dd amd64 img of...

Страница 53: ...after the SCSI adapter s BIOS It may be necessary to move the adapter s to another PCI slot Step 1 Obtain the Driver Module Extract the module file from the file modules cgz from the driver disk usin...

Страница 54: ...commands first change to the directory where the proper rr172x ko file is located install d lib modules uname r kernel drivers scsi install c rr172x ko lib modules uname r kernel drivers scsi Then ins...

Страница 55: ...is the kernel version Example 2 4 21 4 EL for Red Hat Enterprise Linux 3 0 gzip dc boot initrd xxx img tmp initrd ext2 mkdir mnt initrd mount o loop tmp initrd ext2 mnt initrd cp tmp rr172x o mnt ini...

Страница 56: ...or RAID arrays attached to RocketRAID 1720 controller follow the steps outlined below Step 1 Prepare the Driver Diskette The driver is contained in a floppy diskette image file slesdd img On a DOS or...

Страница 57: ...n dev sda 3 Installing the RocketRAID 1720 Driver on an Exist ing System If you are currently running SLES and would like to access drives or arrays attached to the Rocket RAID 1720 controller follow...

Страница 58: ...driver module you can load it by following commands modprobe sd_mod insmodrr172x ko Then you can access the arrays attached to the controller as SCSI devices e g dev sda Step 3 Mounting and Partition...

Страница 59: ...ectory where the proper rr172x ko file is located 1 Edit the file etc sysconfig kernel and add the RR1720 module to the line INITRD_MODULES Example INITRD_MODULES reiserfsRR172x 2 Run the depmod comma...

Страница 60: ...ay attached to the RocketRAID 1720 you need to run the mkinitrd command to update the initrd file If you are using the lilo boot loader run lilo again lilo 5 Uninstalling the Driver To uninstall the R...

Страница 61: ...reeBSD Driver Support Contents of this Chapter 1 Installing FreeBSD on the RocketRAID 1720 Controller 2 Installing the RocketRAID 1720 Driver on an Existing System 3 Updating the Driver 4 Uninstalling...

Страница 62: ...nder tools Run it under a DOS Prompt window and follow it s prompt On a FreeBSD system use the dd command to make the driver diskette For example Insert a floppy disk into the floppy drive and type th...

Страница 63: ...nsert the RocketRAID 1720 driver diskette into floppy drive Type in load diskx rr172x x x without quotation marks and then press enter for FreeBSD 4 3 RELEASE ok load kernel ok load disk1 rr172x 4 3 k...

Страница 64: ...rr172x 5 4 ko for FreeBSD 5 3 AMD64 RELEASE ok load disk0 rr172x 5 3 amd64 ko for FreeBSD 5 4 AMD64 RELEASE ok load disk0 rr172x 5 4 amd64 ko 5 After the driver has been loaded remove the floppy diske...

Страница 65: ...alling the RocketRAID 1720 Driver on an Exist ing System If you are currently running FreeBSD and would like to access drives or arrays attached to the RocketRAID 1720 Controller follow the steps outl...

Страница 66: ...been loaded successfully you should see the RocketRAID 1720 banner and a display screen of the attached drives You can now access the drives as a SCSI device Note If you have no other SCSI device the...

Страница 67: ...to somewhere to access it Step 3 Configure System to Automatically Load the Driver To avoid typing in load rr172x each time the operating system is booted the system must be instructed to automatical...

Страница 68: ...To update the driver with a newer revision simply reinstall the driver following the steps discussed in the previous section Install the driver on an existing system 4 Uninstalling the Driver The dri...

Страница 69: ...Appendix Customer Support...

Страница 70: ...and RAID Software have been installed for the RocketRAID1720 Updates are available from our website Prepare a list of the computer system s hardware and software motherboard CPU memory other PCI devic...

Страница 71: ...try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment int...

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