Appendix A Troubleshooting and Maintenance
A-9
Introduction
T
roublesho
oting
an
d Ma
inten
ance
A
Upload Troubleshooting
This subsection provides information for troubleshooting upload problems.
Table A.3: Upload Troubleshooting
Problem
Probable Cause
Solution
Not all fixtures on
link are receiving
download
•
unit(s) turned off
•
bad cable(s)
•
cable(s) disconnected
•
turn on unit(s)
•
test and replace cable(s) as
necessary
•
reconnect cable(s)
Status Cue displays:
Fixture could not
erase flashrom
•
the XLR cable(s) was
disconnected
•
bad cable(s)
•
the fixture's electrical
circuitry is damaged
•
reconnect XLR cable(s)
•
replace cable(s)
•
refer to qualified service
personnel
Status Cue displays:
WARNING: No
response from Fix-
ture xx (Link xx
Address xx)
•
Status Cue was con-
figured with a Studio
Color at that address
but no fixtures were
found there
•
fixture(s) using RS-
422 is physically con-
nected before Studio
Color fixtures
•
if there is not a fixture at that
address, nothing is wrong
•
check connections
•
check to ensure fixture is
turned on
•
remove the fixture(s) from the
data link or move them after
Studio Color fixtures
Fixture displays
b O O T d I F F
•
new software also
included boot code
(normal)
•
refer to “Changing Boot
Codes” on page 3-12
Fixtures are not
cross-loading
•
a controller is
connected to the link
•
fixture(s) using RS-
422 is physically
connected before Stu-
dio Color fixtures
•
disconnect the controller and
attempt the upload again
•
remove the fixture(s) from the
data link or move them after
Studio Color fixtures
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