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REMEDIES
If a hardware defect is found and a valid claim is received by Hiboy within the Warranty Period, Hiboy will, at its option and to the extent permitted by law, either (1) repair the
product at no charge, using new or refurbished replacement parts or, (2) replace the product with a new or refurbished product. In the event of a defect, to the extent permitted
by law, these are your sole and exclusive remedies. Shipping and handling charges may apply except where prohibited by applicable law. This Limited Warranty is valid only in
the jurisdictions where the products are sold by www.hiboy.com, and is valid to the extent permitted by the applicable laws of such jurisdictions. Any replacement hardware
product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be applicable in
your jurisdiction.
HOW TO OBTAIN WARRANTY SERVICE
A Warranty Service Order must be requested from Hiboy within Warranty Period from the date of receipt of shipment. To request a Warranty Service Order, contact Hiboy
Service Team [email protected].
To obtain warranty service, you must deliver the product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by
Hiboy. In accordance with applicable law, Hiboy may require the customer to furnish proof of purchase details and/or comply with registration requirements before receiving
warranty service.period or thirty (30) days, whichever is longer, or for any additional period of time that may be applicable in your jurisdiction.
LIMITATION OF DAMAGES
Except to the extent prohibited by applicable law, Hiboy shall not be liable for any incidental, indirect, special, or consequential damages, including but not limited to loss of
profits, revenue or data, resulting from any breach of express or implied warranty or condition, or under any other legal theory, even when Hiboy has been advised of the
possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or
exclusion may not apply to you.
Question & Answer
Q: What age and height of kids is it geared for?
A: The max load is 35KG. The age group is from 3 years to 9 years old
.
Q: How long will this E- bike cost to fully charge?
A: It will need 3-5 hours to fully charge.
Q: How long would this bike last on the ride with fully charge?
A: The running time can be 30-50 mins
Q: What if the Kids E-Bike arrived missing accessory or broken part?
A: Please take a photo and send to Hiboy Support Team by sending email: [email protected]
And Hiboy Support Team will reply you soon and send correct accessory or part replacement.
Q: Is that possible to replace some components for example the charger/battery?
A: Yes, please take a photo and send to Hiboy Support Team by sending email: [email protected]
And Hiboy Support Team will reply you soon.
Q: Do you have video to show how to debug brake?
A: Yes, please visit www.hiboy.com to get detail video about install and debug brake.