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10. Specifications
Operating Temperature
E-Bike
Cushion height
15.7-18.1 inch (400mm-460mm)
Size
34.7*19.5*22.2 inch(880*495*565mm)
17.64LB/8KG
77.16LB/35KG
Above 3 years old
15 km/h
10km
0℃-40℃
Max. Slope
5°
IPX4
21.6V
2Ah
25.2V
Max. Range
Max. Weight
BK1
Electric Bike
3-5hours
100W
100V -240V
25.2V
0.5A
30 DAY SATISFACTION GUARANTEED RETURN POLICY
If you are unsatisfied with your purchase, Hiboy’s return policy allows you to return the product purchased on the Authorization channel within 30 days counting from the date
of receipt of shipment, and request a refund from the Authorization channel for any reason. Note: Express shipping cost is non-refundable.
For the return request, Hiboy is not responsible for lost packages due to the carrier, or products received that cannot be verified. Received products that have damage determined
to have been caused by the end-user may be subject to denial of the return request.
LIMITED PRODUCT WARRANTY
Hiboy warrants the original purchaser that your Hiboy product shall be free from defects in materials and workmanship under normal use for a period aforementioned.
Hiboy does not warrant the operation of the product will be uninterrupted or error-free.
Hiboy is not responsible for damage arising from failure to follow instructions relating to the product's usage.
TO QUALIFY FOR A REFUND, ALL THE FOLLOWING CONDITIONS MUST BE MET:
1. A Return Merchandise Authorization (RMA) must be requested from Hiboy within 30 days from the date of receipt of shipment. To request an RMA, contact Hiboy Service
Team at [email protected].
2. The cost of return shipping will be borne by the customer.
3. For warranty service, please keep your receipt and/or invoice to validate proof of purchase.
4. Returned product must be in good physical condition (not physically broken or damaged).
5. All accessories originally included with your purchase must be included with your return.
6. If you return a product to Hiboy, (a) without an RMA from Hiboy(b) without all parts included in the original package, Hiboy retains the right to refuse delivery of such return.
11. Limited Warranty Statement