Appendix A. Frequently Asked Questions
1.
The
remote
mouse
does
not
work
or
is
not
synchronous.
First,
check
the
VGA
connection.
Both
the
V-IP
and
the
local
monitor
have
to
support
the
same
video
resolution.
Make
sure
that
your
mouse
settings
match
your
mouse
model,
i.e.
PS/2
or
wheel
mouse.
The
mouse
model
has
to
be
set
similarly
on
both
the
V-IP
and
the
Operating
System
you
use
on
your
host.
In
some
circumstances
the
mouse
synchronization
process
could
behave
incorrectly,
refer
to
the
Section
called
Mouse,
Keyboard
and
Video
configuration
in
Chapter
4
for
further
explanation.
2.
The
video
quality
is
bad
or
the
picture
is
grainy.
Use
the
Remote
Console
menu
entry
“
Reset
”
to
set
the
V-IP
to
its
default
values.
Then,
press
the
Auto
Adjust
button
to
select
an
appropriate
video
output.
3.
Login
on
the
V-IP
fails.
Verify
both
your
user
login
and
your
password.
On
default,
the
user
“
admin
”
has
the
password
“
hetec
”
.
Moreover,
your
web
browser
has
to
be
configured
to
accept
cookies.
4.
The
Remote
Console
window
of
the
V-IP
does
not
open.
A
firewall
may
prevent
the
access
to
the
Remote
Console.
The
TCP
ports
#80
(for
HTTP)
and
#443
(for
both
HTTPS
and
RFB)
have
to
be
open
(the
server
providing
the
firewall
has
to
accept
incoming
TCP
connections
on
these
ports).
5.
Remote
console
is
unable
to
connect
and
displays
a
timeout
error.
Have
a
look
on
your
hardware.
If
there
is
a
proxy
server
between
the
V-IP
and
your
host,
then
you
may
not
be
able
to
transfer
the
video
data
using
RFB.
Establish
a
direct
connection
between
the
V-IP
and
the
client.
Furthermore,
check
the
settings
of
the
V-IP
and
choose
a
different
server
port
used
for
RFB
transfer.
If
you
use
a
firewall
then
check
the
according
port
for
accepting
connections.
You
may
restrict
these
connections
for
the
IP
addresses
used
by
the
V-IP
and
your
client.
6.
No
connection
can
be
established
to
the
V-IP
.
Have
a
look
on
your
hardware.
Is
the
V-IP
attached
to
a
power
supply?
Verify
your
network
configuration
(IP
address,
router).
You
may
send
a
“
ping
”
request
to
the
V-IP
to
find
out
whether
the
V-IP
is
reachable
via
network.
7.
Special
key
combinations,
e.g.
ALT+F2,
ALT+F3
are
intercepted
by
the
console
system
and
not
transmitted
to
the
host.
You
have
to
define
a
so-called
“
Button
Key
”
.
This
can
be
done
in
the
Remote
Con-
sole
settings
(see
the
Section
called
Remote
Console
Control
Bar
in
Chapter
5
).
8.
The
V-IP
web
pages
are
not
displayed
correctly.
Check
your
browser
’s
cache
settings.
Make
sure
the
cache
settings
are
not
set
to
something
like
“
never
check
for
newer
pages
”
.
Otherwise
the
V-IP
pages
may
be
loaded
from
your
browser
cache
and
not
from
the
card.
75
Содержание V-IP
Страница 1: ...V IP Installation and User Guide...
Страница 6: ...vi...
Страница 18: ...Chapter 2 Introduction 10...
Страница 22: ...Chapter 3 Installation 14...
Страница 30: ...Chapter 4 Configuration 22...
Страница 82: ...Chapter 6 Menu Options 74...
Страница 88: ...Appendix C V IP Video Modes 80...
Страница 90: ...Appendix D Users and Roles 82...
Страница 94: ...Appendix E Key Codes 86...
Страница 96: ...Appendix F Pin Assignment 88...
Страница 98: ...Appendix G Specifications 90...
Страница 100: ...Appendix H V IP Operation Advices 92...
Страница 102: ...Appendix I HETEC Warranty Information 94...
