Symptom
Cause
Remedy
No flow or poor flow rate.
Partially closed stop or service valve in
water supply pipework to the tap.
Open stop or service valve.
Head of water is below the minimum
distance required.
Refer to the Specification section for
minimum pressures required.
Possible airlock / blockage in supply
pipework
Remove water supplies from the fitting
and flush the system to remove any
airlocks / debris.
Cartridge / Valve not opening fully.
Service fitting. Refer to maintenance
section on page 5-6.
Water dripping for a few
seconds after the tap has
been turned off.
This is caused by ‘capillary action’ and
residual water in the spout being
siphoned out. This should only last for a
couple of seconds.
Constant dripping / leaking
when the tap is not in use.
Cartridge / Valve not fully shutting off.
Service fitting and replace cartridge /
valve. Refer to maintenance section on
page 5-6.
Fitting does not turn on.
Water supplies not turned on.
Check that the water supplies to the
fitting are turned on.
Closed stop or service valve.
Open stop or service valve.
Water does not come out
of the showerhead when
using the bath shower
mixer.
Diverter mechanism not fully open.
Open the diverter mechanism fully by
pulling the diverter knob up.
Insufficient water pressure / header
height.
Refer to the specification section for
minimum pressures required.
Troubleshooting
08
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