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User Manual – 5/6
4.
TECHNICAL SUPPORT
If you encounter a problem with your product, please go to http://ts.hercules.com and select your language.
From there you will be able to access various utilities (Frequently Asked Questions (FAQ), the latest versions
of drivers and software) that may help to resolve your problem. If the problem persists, you can contact the
Hercules products technical support service (“Technical Support”):
By email:
In order to take advantage of technical support by email, you must first register online. The information you
provide will help the agents to resolve your problem more quickly.
Click
Registration
on the left-hand side of the Technical Support page and follow the on-screen instructions.
If you have already registered, fill in the
Username
and
Password
fields and then click
Login
.
By telephone:
United
Kingdom
08450800942
Charges at local rate
Monday to Friday from Noon to 4pm and 5pm to 10pm
Saturday from 9am to Noon and 1pm to 7pm
Sunday from 9am to Noon and 1pm to 4pm
United States
1-866-889-5036
Free
Monday to Friday from 7am to 11am and from Noon to 5pm
Saturday and Sunday from 7am to Noon
(Eastern Standard Time)
Canada
1-866-889-2181
Free
Monday to Friday from 7am to 11am and from Noon to 5pm
Saturday and Sunday from 7am to Noon
(Eastern Standard Time)
Denmark
80887690
Free
Monday to Friday from 1pm to 5pm and 6pm to 11pm (English)
Saturday from 9am to 1pm and 2pm to 8pm
Sunday from 10am to 1pm and 2pm to 5pm
Sweden
0200884567
Free
Monday to Friday from 1pm to 5pm and 6pm to 11pm (English)
Saturday from 9am to 1pm and 2pm to 8pm
Sunday from 10am to 1pm and 2pm to 5pm
Finland
0800 913060
Free
Monday to Friday from 2pm to 6pm and 7pm to Midnight (English)
Saturday from 10am to 2pm and 3pm to 9pm
Sunday from 11am to 2pm and 3pm to 6pm
