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Hercules HWNP-300
Quick Start Guide – 5/6
TECHNICAL SUPPORT
If you encounter a problem with your product, please go to http://ts.hercules.com and select your language.
From there you will be able to access various utilities (Frequently Asked Questions (FAQ), the latest versions
of drivers and software) that may help to resolve your problem. If the problem persists, you can contact the
Hercules products technical support service (“Technical Support”):
By email:
In order to take advantage of technical support by email, you must first register online. The information you
provide will help the agents to resolve your problem more quickly.
Click
Registration
on the left-hand side of the Technical Support page and follow the on-screen instructions.
If you have already registered, fill in the
Username
and
Password
fields and then click
Login
.
By telephone:
United
Kingdom
08450800942
Charges at local rate
Monday to Friday from Noon to 4pm and 5pm to 10pm
Saturday from 9am to Noon and 1pm to 7pm
Sunday from 9am to Noon and 1pm to 4pm
United States
1-866-889-5036
Free
Monday to Friday from 7am to 11am and from Noon to 5pm
Saturday and Sunday from 7am to Noon
(Eastern Standard Time)
Canada
1-866-889-2181
Free
Monday to Friday from 7am to 11am and from Noon to 5pm
Saturday and Sunday from 7am to Noon
(Eastern Standard Time)
Denmark
80887690
Free
Monday to Friday from 1pm to 5pm and 6pm to 11pm (English)
Saturday from 9am to 1pm and 2pm to 8pm
Sunday from 10am to 1pm and 2pm to 5pm
Sweden
0200884567
Free
Monday to Friday from 1pm to 5pm and 6pm to 11pm (English)
Saturday from 9am to 1pm and 2pm to 8pm
Sunday from 10am to 1pm and 2pm to 5pm
Finland
0800 913060
Free
Monday to Friday from 2pm to 6pm and 7pm to Midnight (English)
Saturday from 10am to 2pm and 3pm to 9pm
Sunday from 11am to 2pm and 3pm to 6pm
WARRANTY
Worldwide, Guillemot Corporation S.A. (“Guillemot”) warrants to the consumer that this Hercules product will
be free from material defects and manufacturing flaws for a period of two (2) years from the original date of
purchase. Should the product appear to be defective during the warranty period, immediately contact
Technical Support, who will indicate the procedure to follow. If the defect is confirmed, the product must be
returned to its place of purchase (or any other location indicated by Technical Support).
Within the context of this warranty, the consumer’s defective product will, at Technical Support’s option, be
either repaired or replaced. Where authorized by applicable law, the full liability of Guillemot and its
subsidiaries (including for indirect damages) is limited to the repair or replacement of the Hercules product.
The consumer’s legal rights with respect to legislation applicable to the sale of consumer goods are not
affected by this warranty.
This warranty shall not apply: (1) if the product has been modified, opened, altered, or has suffered damage
as a result of inappropriate or abusive use, negligence, an accident, normal wear, or any other cause not
related to a material defect or manufacturing flaw; (2) in the event of failure to comply with the instructions
provided by Technical Support; (3) to software not published by Guillemot, said software being subject to a
specific warranty provided by its publisher.
