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TwinSide TS™

Thermal Printer Family

HENGSTLER

Part No. D 691 023A

Mod. No. 4 120912 LEV

page 29 of 34

Troubleshooting

Symptom

Possible Cause

Corrective Action

No LEDs light on printer

1. Power not connected or DC

power supply off

2. PCB mounted fuse blown

1. Check line cord and outlet

2. Return printer for fuse

replacement; not field
replaceable

LEDs flashing

See Section “LED Indicators”

Printer will not load or feed
paper; no motor sounds

1. UPM not fully closed (LEDs

will flash; see Section “LED
Indicators”)

2. Printer, cutter or presenter

has paper jam

Close UPM completely

Clear paper jam

Printer will not load paper and
makes loud noise

1. Printer left with no paper

under printhead

1. Raise UPM, and then lower

UPM. Store printer with
paper under printhead in
future

Printer attempts to load paper
but then errors

1. Paper jam

2. Platens/sensors

contaminated

1. Clear paper jam; looks for

remaining paper fragments
that may be cause.

2. Clean platens; see

Maintenance Manual
D 691 029

Printer prints blank paper

1. Paper inserted upside-down

and coating detection off

2. Wrong side of roll coated
3. Plain paper used instead of

thermal paper

1. Invert paper roll
2. Invert roll as test, have

paper made properly

3. Use correct paper

Print quality poor

1. Using wrong paper; not

sensitive enough

2. Print density set too low

1. Use correct paper

2. Adjust print density, other

burn time adjustments

Baud rate, other configuration
setting changes not
implemented after use of
Configuration Tool

1. Printer was not reset after

changes made with
Configuration Tool.

1. Reset printer.

Maintenance

The TwinSide TS™ platen and printhead need to be cleaned periodically to remove contaminants
from the thermal paper. Please see maintenance document D 691 029 for details.

Содержание TS-56

Страница 1: ...Operating Manual Part No D 691 023A Version 1 03 Mod No 4 120912 LEV Operating Manual TwinSide TS Thermal Printer Family Types TS 56 P N 0691001 E ...

Страница 2: ...ed in this manual is provided without regard to any possible patent protection All rights reserved Reproduction translation and or distribution of this document or extracts thereof are permitted only by express authorization from Hengstler GmbH TwinSide TS is a trademark of Hengstler GmbH The Hengstler name and the Hengstler logo are registered trademarks of Hengstler GmbH and the Danaher Corporat...

Страница 3: ...01 2012 Sept 11 CBL Closed General manual adapted to P N 0691001 specifically Troubleshooting section expanded Expanded instructions for closing UPM Corrected print speed error in specs Added jumper in serial connector 1 02 2012 Sept 11 CBL Closed Added temperature spec to duty cycle 1 03 2012 Sept 12 CBL Closed Added ground clarified jumper in RS 232 wiring corrected RTS CTS separated pinout into...

Страница 4: ...oop Presenter 19 4 Unpacking 20 5 Installation 20 5 1 Function 20 5 2 Mounting the Printer 21 5 3 Paper Guides 21 5 4 Wiring 21 5 4 1 Power 21 5 4 2 Interfacing 22 5 5 Paper Supply 23 5 5 1 Designing Your Own Paper Roll Holder 23 5 6 Power Supply Specifications 24 6 Operation 24 6 1 Loading Paper 24 6 2 Upper Print Mechanism Open Service Position 25 6 3 Paper Advance Wheel 25 6 4 Print Speed 26 6 ...

Страница 5: ...TwinSide TS Thermal Printer Family HENGSTLER Part No D 691 023A Mod No 4 120912 LEV page 5 of 34 12 2 2 EN55022 Emissions 33 12 2 3 EN55024 Electromagnetic Susceptibility 33 12 3 Printer Drawings 34 ...

Страница 6: ...eipts from continuous thermal paper Either single sided or two sided 2ST thermal paper may be used The TwinSide TS printers can determine which side of the paper can be printed and can configure itself accordingly The TS 56 version is for narrower paper 49 60 mm with an optional fixed 54 mm width Several different paper cutters are available to handle a wide range of paper stocks up to 250 g m Pow...

Страница 7: ...029 TwinSide TS Maintenance Instructions 1 2 List of Abbreviations Term Description 2ST Patented two sided thermal technology Cable side Side of the printer containing the ribbon cable cpi Characters per inch cpl Characters per line dpi Dots per inch ESD Electrostatic Discharge Gear side Side of the printer containing the gears lpi Lines per inch LPM Lower Print Mechanism lps Lines per second MCBF...

Страница 8: ...er family unless Hengstler original products are used exclusively and the following instructions and recommendations are heeded Caution Pinch Hazard The UPM of the TwinSide TS 56 represents a pinch hazard when open Care must be taken to avoid accidental injury when the UPM is in the raised position and when opening or closing the UPM Take care to avoid closing the UPM on your fingers and from catc...

Страница 9: ...arge from building up on the printed paper and interfering with paper transport or presentation 2 Overview 2 1 Overview of Thermal Printing Technology A brief overview of thermal printer technology might be helpful to understand how the TwinSide TS thermal printer family works In most direct thermal printers paper is fed over a soft rotating platen and under the thermal printhead The platen acts a...

Страница 10: ...ion on the back of the printout where printing is not possible Printout designs should be created according You may note immediately several of the advantages of thermal printing First since the printing is done with heat there is no noise from the printing process itself Thermal printing is inherently quiet compared to most other technologies such as impact dot matrix Also there are only two movi...

Страница 11: ...e removed for applications where the printed document is expected to fall freely into a chute or other pathway In these cases the chute may interfere with the free fall of the printed document Please note that the chute sensor is located just before the chute so removing the chute does not interfere with the chute sensor When paper is inserted the entrance sensor detects its presence and signals t...

Страница 12: ...s to signal the user when a printout is not taken or to initiate a retract command that will draw the printout back into the printer and deposit it in a reject bin Additionally the presenter entry sensor is optionally monitored while first printing after a cut After a cut the printer knows where the end of the paper is As printing takes place the printer also knows how many paper advance steps hav...

Страница 13: ...TwinSide TS Thermal Printer Family HENGSTLER Part No D 691 023A Mod No 4 120912 LEV page 13 of 34 Figure 2 Figure 2a ...

Страница 14: ...TwinSide TS Thermal Printer Family HENGSTLER Part No D 691 023A Mod No 4 120912 LEV page 14 of 34 Figure 3 Figure 4 ...

Страница 15: ... example printing inside a preprinted box Black marks can be located on either the front or the back of the paper depending upon the location of the sensor The TwinSide TS series of printers is designed to allow for several Paper Entrance Black Mark sensor locations during manufacturing The location of this sensor cannot be changed once the printer is built Also two different sensor types can be u...

Страница 16: ... circuit to the PPE Paper Pre End or Paper Low input The sensor connector adjacent to the PPE sensor labeled AUX in Fig 5 is for an Auxiliary Sensor This sensor can be mounted as desired by the customer The status of this sensor will be reported when the TwinSide TS status is requested via the interface Figure 6 shows the input circuit for these sensor connectors Fig 6 represents the circuit for e...

Страница 17: ...PM Status Sensor An additional sensor detects the status of the UPM and is used to determine whether the UPM is in the up or service position do not print or down ready to print position Normally most of the heat generated by thermal printing is transferred to the paper being printed and is removed from the printer as the paper advances When the UPM is in the service position the printheads are no...

Страница 18: ...s It is these commands that allow pictures and other graphic images of any type to be printed Another family of commands of interest to us here is the text commands These commands involve printing text in response to ASCII data sent to the printer The printer itself contains one or more character sets In these character sets one printable character corresponds to one ASCII character There are also...

Страница 19: ...nted out the front of the presenter to the user If so configured the presenter can retract reject the paper if it has not been taken either by command or based on elapsed time Figure 7a Figure 7b Figure 7a shows the loop presenter before paper reaches it The presenter flap is essentially horizontal held in position by a spring Fig 7b shows the presenter after the loop from which this type of prese...

Страница 20: ...just inside the chute Care must be taken in the design to avoid exposing this sensor to strong light particularly direct sunlight caused by a setting sun If necessary a shroud or cover should be used to shade this sensor Please note that a small protrusion on the top of the presenter flap allows the user lift the flap This flap should be used in the unlikely event of a paper jam in the presenter i...

Страница 21: ...amage the printer The hole layouts viewed from above the printer for mounting the TS 56 with screws from underneath are shown below Please refer to the drawings specified in section 1 1 for more detailed dimensions and mounting hole locations for mounting from the side Figure 8a TS 56 bottom Figure 8b TS 56 side 5 3 Paper Guides P N 0691001 is a 54 mm wide model of the TS 56 and does not come with...

Страница 22: ...data It uses the hardware handshake lines to prevent the host from sending more data if the printer registers paper out The serial versions of the TwinSide TS printer use an RJ12 connector the female connector is mounted in the printer and the male in the cable to make the RS 232 connection Arrows represent whether the printer sends or receives the signal Serial Pinout of TwinSide TS Printer TS 56...

Страница 23: ... stall or the paper to slip against the platen causing shortened characters until the paper roll is up to speed Spindle Friction Another important consideration is spindle friction As a paper roll rotates it slides against the spindle that holds it assuming a fixed spindle This friction will tend to impede the paper roll s free motion and is dependent upon the weight of the roll the smoothness and...

Страница 24: ...ions These are not absolute values but a starting point We recommend that you test any power supply you plan to use while printing your actual printout before deploying it Please note that the 100 value is included as a reference point only continuously printing solid black will quickly overheat the printhead and may damage the printer Please see the Technical Specifications section near the end o...

Страница 25: ...r Information report Please note that many of the software tools supplied with the TwinSide TS driver also allow this report to be printed without removing the paper Simply click on the Print Info button 6 2 Upper Print Mechanism Open Service Position The UPM can be placed in an Open Service position for cleaning and other maintenance functions See Fig 3 To place the UPM in this position simply sl...

Страница 26: ...moved without removing the cutter cover Simply insert a small flat bladed screwdriver in the screw slot located in the area circled in Fig 12 and turn This will manually turn the motor moving the blades This is useful in clearing paper jams Please be sure to remove power from the printer before moving the cutter blades and keep your fingers clear of the blades themselves Figure 12 6 6 Software Fla...

Страница 27: ...eates TwinSide TS format graphic files from standard format graphic files so they can be uploaded as stored images TwinSide TS Print Monitor Info Tool Shows information that is supplied by the print monitor Ts PrintMon dll through the Windows Registry value TwinSide DRIVER TWINSIDE PM PRINT MON INFO TwinSide TS Print Terminal Possibly the most useful tool of the bunch the Print Terminal has six se...

Страница 28: ...t History Dot history monitors previously burned dots and reheats them for a shorter time to prevent blooming and excessively black areas thereby decreasing total current consumption Using dot history and minimizing the main burn time will reduce average current draw Please refer to the TwinSide TS Emulation Command Set Reference for the specific command sequence 7 5 Burn Time Correction The TwinS...

Страница 29: ... future Printer attempts to load paper but then errors 1 Paper jam 2 Platens sensors contaminated 1 Clear paper jam looks for remaining paper fragments that may be cause 2 Clean platens see Maintenance Manual D 691 029 Printer prints blank paper 1 Paper inserted upside down and coating detection off 2 Wrong side of roll coated 3 Plain paper used instead of thermal paper 1 Invert paper roll 2 Inver...

Страница 30: ...purchased through paper converters These companies buy large jumbo rolls of specific paper types from the few true paper manufacturers in the world and then cut it and roll it to your specifications You may elect to have preprinting or black marks added at this time as well Please make sure that any paper a converter wishes to supply you for use with your TwinSide TS printer conforms with TwinSide...

Страница 31: ...TwinSide TS Thermal Printer Family HENGSTLER Part No D 691 023A Mod No 4 120912 LEV page 31 of 34 Figure 13 ...

Страница 32: ... XP 7 32 and 64 bit Linux Bar Codes Internally Generated UPC A UPC E EAN 13 EAN 8 Code 39 Interleaved 2 of 5 Code 128 Codabar PDF 417 QR code Externally Generated Any generated by Windows standard GDI file by host Paper Width 54 mm 0 1 mm fixed Printable Width 56 mm Paper Weight 100 to 120 g m Paper Capacity 6 inch 150 mm roll diameter 10 inch 250 mm roll diameter with properly designed spring buf...

Страница 33: ...uning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for he...

Страница 34: ...mily HENGSTLER Part No D 691 023A Mod No 4 120912 LEV page 34 of 34 12 3 Printer Drawings Please refer to the appropriate drawing listed in section 1 1 of this document for dimensions and complete mounting hole position information ...

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