The start of the appliance does not work or it stops during operation. First try to find a solution to
the problem, if not, contact the service centre.
Description
Reason
Solution
Washer dryer cannot start up Door is not closed properly
Restart after the door is closed
Check if the clothes is stuck
Door can’t be opened
Washer's safety
protection design is working
Disconnect the power, restart the
product
Water leakage
The connection between inlet
pipe or outlet hose is not tight
Check and fasten water pipes
Clean up outlet hose
Detergent residues in the
box
Detergent is dampened or
agglomerated
Clean and wipe the detergent box
Indicator or display does not
light
Disconnect the power PC board
or harness has connection
problem
Check if the power is shut connected
correctly
Abnormal noise
Check if the fixing (bolts) have been
removed. Check it’s installed on a solid
and level floor
E30
Door is not closed properly
Restart after the door is closed
Check if the clothes are stuck
E10
Water injecting problem while
washing
Check if the water pressure is too low
Straighten the water pipe
Check the water pipe
Check if the inlet valve filter is blocked
E21
Overtime water draining
Check if the drain hose is blocked
E12
Water overflow
Restart the washer
EXX
Others
Please try again first, call up service
line if there are still troubles
NOTE! After the check, activate the appliance. If the problem occurs or the display shows other
alarm codes again, contact the service.
XI. TROUBLESHOOTING
CAUTION!
• Make sure that valve cap and emergency drain hose are reinstalled properly, cap plates should be
inserted aligning to hole plates otherwise water may leak;
• Some machines don’t have emergency drain hose, so step 2 and step 3 can be skipped. Rotate
lower cover cap directly to make water run into basin.
• When the appliance is in use and depending on the programme selected there can be hot water in
the pump. Never remove the pump cover during a wash cycle, always wait until the appliance has
finished the cycle, and is empty. When replacing the cover, ensure it is securely re-tightened.
Содержание HWDM-8614B
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