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Frequently Asked Questions (ctd)
Is there any taste difference between charcoal and gas?
The common belief that charcoal gives barbecued food its unique taste is, in fact, untrue. The juices
and fat from the food drip on to the lava rock/flame tamer/charcoal and vapourise into smoke which
then rises, basting the food and creating its “barbecue” flavour. Charcoal itself does not add any
flavour however flavoured wood chips, of which there are many varieties, will do.
How high should the flame be on my gas barbecue?
The flame you see is only 50% of the total of the flame as it comes from under a lip on the burner,
designed to help spread the flame. Typically you will only see 3mm of the flame.
How should I care for my burners?
It is normal for rust to form on the cast iron but any food debris should be removed on a regular
basis. This can be cleaned off using a wire brush. Burners should be periodically removed for
inspection and cleaning, particularly after a period of non-use/storage. They should be checked for
general condition and to ensure the portholes are not becoming blocked. These can be cleaned with
the use of a wire brush or pipe cleaner. Care should be taken not to damage the gas valve or ignition
electrode when removing the burners.
When the barbecue is being stored, we advise wrapping the burners in foil to keep the burner holes
free from insects and other debris.
My barbecue will not light using the ignition system what should I do?
Check your gas bottle and replace if necessary. Check that the burners are not blocked and if
necessary clean and replace. Make sure the gas hose has no kinks or obstructions.
First check that the electrode wire is not loose, to do this you must remove the front control panel.
Also check that the gas collector box around the electrode is in line with the burner with a gap of 3
to 4mm between the end of the electrode and the tag on the end of the gas collector box. Realign the
collector box as required.
If this does not work call our Customer Services Department on 01246 473445.
Can I replace my grill with a griddle?
We do not suggest that the cooking area is more than 50% griddle as this could cause the barbecue to
overheat and be damaged. You may however convert the whole cooking area to grills (available as
accessories) as this will not impair performance or cause any excess heat build-up.
My burner is loose fit where it goes onto the gas valve, won’t gas leak out?
No, as the gas is injected from the valve it creates a small vacuum. This draws air in which is
actually required in order for the gas to burn when it comes out of the burner. There is actually a slot
in the burner tube under the mesh to ensure that there is an adequate supply of air.
