WARRANTY TERMS
Thermofilm warrants to the original owner that HEATSTRIP products will be free from defects in materials and workmanship for a
period of 24 months from the date of purchase in accordance with the following warranty terms and conditions.
Provision of this warranty is subject to:
The HEATSTRIP products must be installed in accordance with the Installation Instructions and relevant gas and
electrical standards and codes.
The HEATSTRIP products must be maintained and cleaned according to instructions detailed in the Installation Manual.
There is no warranty expressed or implied with regard to capacity requirements. The selection of the unit or units
depends entirely upon the system design and capacities as determined by the purchaser.
The customer has not repaired, opened or altered the product in any unauthorized manner.
This warranty excludes damage to the product or components arising from circumstances outside the control of
Thermofilm, including, but not limited to, where the product is not used for intended purpose; where the product has been
rectified in any way; incorrect installation; incorrect power supply; damaged caused during delivery; misapplication,
misuse, abuse, vandalism, lack of maintenance or accident.
The original invoice, including serial number are required for any claim made pursuant to the terms of warranty.
Thermofilm is not liable for, and will not authorize repairs resulting from product not performing correctly as a result of
being used in an environment where the ambient temperature and humidity are outside the operating conditions
specified for these items.
Transportation charges involved in return of the product to the Thermofilm factory (or any other location authorized in
writing by Thermofilm) is the sole responsibility of the customer.
The following are not covered under this warranty
1. Breakage of the burner tiles .
2. Rust and or discoloration due to heat or corrosive environments
3. Damage or failure due to incorrect installation of gas supply.
4. Any damage or loss attributable to failure to provide adequate ventilation for the product as specified by the manufacturer.
Thermofilm does not participate in any site related costs or labor expenses incidental to replacement of parts, repairing,
removing, installing, servicing, transportation or handling of parts to complete products, and assumes no liability on
parts repaired or replaced without written authorization. Thermofilm shall not be liable for any default or delay in perfor-
mance of its warranty obligations caused by any circumstances beyond its control, including, but not limited to, judicial
or government restrictions, strikes, fires, floods, abnormal weather conditions, delayed supply of components.
Should products be determined as damaged on arrival, immediately notify the transport company of the
condition and have them noted on the freight documents. If damage is discovered after unpacking, demand
immediate inspection by the transportation company and insist that a record of the damage is made on the
freight documentation.
The customer warrants using the product in accordance with:
1. Any instructions provided to it by Thermofilm from time to time.
2. All government and local regulations, including but not limited to all relevant gas electrical, environmental
laws and regulations governing the installation, storage, use, handling and maintenance of the goods.
3. All necessary and appropriate precautions and safety measures relating to the installation, storage, use,
handling and maintenance of goods.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to
be of acceptable quality and the failure does not amount to a major failure.
All warranty requests for repairs or replacements must be accompanied by a complete
“
Warranty Claim Form
”
available from Thermofilm, together with proof of purchase (and where possible, photos of the installation)
and the heater returned to the place of purchase.
In the event of a warranty claim, the goods need to be returned to the distributor/retailer for repair replacement.
Contact Thermofilm Australia Pty Ltd
17 Johnston Court, Dandenong South, Victoria 3175, Australia
Telephone: (03) 9562 3455,
Email: [email protected]
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