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34 

Heatilator • Novus BV-Mesh • 4031-553 Rev F • 11/07

With proper installation, operation and maintenance your gas appliance will provide years of trouble-free service. If you do 
experience a problem, this troubleshooting guide will assist a quali

fi

 ed service person in the diagnosis of a problem and the 

corrective action to be taken. This troubleshooting guide can only be used by a quali

fi

 ed service technician.

A. Standing Pilot Ignition System

Symptom

Possible Causes

Corrective Actions

1.

After repeated triggering 
of the red or black piezo 
ignitor button, the spark 
ignitor will not light the 
pilot.

A.

Defective ignitor.

Check the spark at the electrode and pilot. If there is no spark and the 
electrode wire is properly connected, replace the ignitor.

B.

Defective pilot or 
misaligned electrode 
(spark at electrode).

Using a match, light the pilot. If the pilot lights, turn off the pilot and trigger 
the red or black piezo ignitor button again. If the pilot lights, an improper 
gas/air mixture caused the bad lighting and a longer purge period is 
recommended. If the pilot will not light, ensure the gap at the electrode and 
pilot is 1/8  in. to have a strong spark. If the gap is OK, replace the pilot.

C.

No gas or low gas 
pressure.

Check the remote shut-off valves from the appliance. There is usually a 
valve near the gas main. There can be more than one valve between the 
appliance and the main.

D.

No LP in tank.

Check the LP (propane) tank. You may be out of fuel.

2.

The pilot will not stay lit 
after carefully following 
the lighting instructions

A.

Defective thermocouple.

Check that the pilot 

fl

 ame impinges on the thermocouple. Clean and/or 

adjust the pilot for maximum 

fl

 ame impingement.

Ensure that the thermocouple connection at the gas valve is fully inserted 
and tight (hand tighten plus 1/4  turn).
Disconnect the thermocouple from the valve, place one millivolt meter lead 
wire on the tip of the thermocouple and the other meter lead wire on the 
thermocouple copper lead. Start the pilot and hold the valve knob in. If the 
millivolt reading is less than 15mV, replace the thermocouple.

B.

Defective valve.

If the thermocouple is producing more than 15 millivolts, replace faulty valve.

3.

The pilot is burning, there 
is no gas burning, the 
valve knob is in the ON 
position, and the ON/
OFF switch is in the ON 
position.

A.

ON/OFF switch or wires 
are defective.

Check the ON/OFF switch and wires for proper connections. Place the 
jumper wires across the terminals at the switch. If the burner comes on, 
replace the defective switch. If the switch is OK, place the jumper wires 
across the switch wires at the gas valve. If the burner comes on, the wires 
are faulty or connections are bad.

B.

Thermopile may not be 
generating suf

fi

 cient 

millivoltage.

If the pilot 

fl

 ame is not close enough physically to the thermopile, adjust the 

pilot 

fl

 ame.

Be sure the wire connections from the thermopile at the gas valve terminals 
are tight and that the thermopile is fully inserted into the pilot bracket.
Check the thermopile with a millivolt meter. Take the reading at TH-TP&TP 
terminals of the gas valve. The meter should read 325 millivolts minimum 
while holding the valve knob depressed in the pilot position, with the pilot lit, 
and the ON/OFF switch in the OFF position. Replace the faulty thermopile of 
the reading is below the speci

fi

 ed minimum.

With the pilot in the ON position, disconnect the thermopile leads from 
the valve. Take a reading at the thermopile leads. The reading should be 
325 millivolts minimum. Replace the thermopile if the reading is below the 
minimum.

C.

Defective valve.

Turn the valve knob to the ON position. Place the ON/OFF switch in the ON 
position. Check the millivolt meter at the thermopile terminals. The millivolt 
meter should read greater than 125mV. If the reading is acceptable, and if 
the burner does not come on, replace the gas valve.

D.

Plugged burner ori

fi

 ce.

Check the burner ori

fi

 ce for stoppage. Remove stoppage.

E.

Wall switch or wires are 
defective.

Follow the corrective action in Symptom and Possible Cause 1.A. above. 
Check the switch and wiring. Replace where defective.

14 

14 

Troubleshooting 

Содержание NB3630M

Страница 1: ...operation D O N O T D I S C A R D If the information in these instruc tions is not followed exactly a fire may result causing property damage personal injury or death Do not store or use gasoline or o...

Страница 2: ...cation on appliance Dealership purchased from Dealer phone Notes We recommend that you record the following pertinent information about your appliance Listing Label Information Location The model info...

Страница 3: ...ng Vent Sections 18 9 Gas Information 19 A Fuel Conversion 19 B Gas Pressure 19 C Gas Connection 19 D High Altitude Installations 20 10 Electrical Information 21 A Recommendation for Wire 21 B Connect...

Страница 4: ...This statement is in compliance with CPSC 16 CFR Section 1201 5 Certification and labeling requirements which refers to 15 U S Code USC 2063 stating Such certificate shall accompany the product or sh...

Страница 5: ...g jurisdiction about restrictions installation inspection and permits CAUTION When planning an appliance installation it s necessary to determine the following information before installing Where the...

Страница 6: ...imney should Be installed through the warm airspace enclosed by the building envelope This helps to produce more draft especially during lighting and die down of the fire Penetrate the highest part of...

Страница 7: ...ulking material Hammer Gloves Phillips screwdriver Framing square Flat blade screwdriver Electric drill and bits 1 4 in Plumb line Safety glasses Level Manometer Voltmeter Tape measure Non corrosive l...

Страница 8: ...ed clearances to walls See Figure 3 1 Note For actual appliance dimensions refer to Section 16 In addition to these framing dimensions also reference the following sections Clearances and Mantel Proje...

Страница 9: ...building envelope in any manner Walls ceiling base plate and cantilever floor of the chase should be insulated Vapor and air infiltration barriers should be installed in the chase as per regional code...

Страница 10: ...MI in 39 34 7 8 19 5 8 mm 991 886 498 NB4236M MI in 42 34 7 8 19 5 8 mm 1067 886 498 NB4842M MI in 48 34 7 8 19 5 8 mm 1219 886 498 Fire Risk Odor Risk Install appliance on hard metal or wood surface...

Страница 11: ...om fireplace opening to perpendicular wall B 48 in 1219 mm max Mantel Leg or Perpendicular Wall Top of Appliance Drywall A B Figure 3 4 Clearances to Combustible Mantel Legs or Wall Projec tions accep...

Страница 12: ...aps Staggered Height If using decorative cap cover s this distance may need to be increased Refer to the installation instruc tions supplied with the decorative cap cover Figure 4 2 Multiple Vertical...

Страница 13: ...3 66 m min 60 ft 18 29 m max Figure 5 1 Vertical Termination Clearances Maximum horizontal run is 50 of vertical Horizontal run cannot be more than 30 ft 9 14 m Vent supports are per vent manufacturer...

Страница 14: ...rizontal distance is 50 of vertical vent height Fire Risk Explosion Risk Insulation and other combustibles must not infringe on clearances ALWAYS maintain specified clearances around venting and fires...

Страница 15: ...ing dimensions Figure 6 1 Exterior Wall Hole 6 6 Vent Clearances and Framing B Wall Penetration Framing Follow vent pipe manufacturer s instructions for all clear ances around pipe For a wall penetrat...

Страница 16: ...let blocked by snow leaves etc Clear area outside house or in ventilated crawl space YES NO NO NO NO Use only duct materials specified by manufacturer preferably with short run or mainly straight duct...

Страница 17: ...ppliance The diagram shows how to properly position level and se cure the appliance see Figure 7 3 Nailing tabs are pro vided to secure the appliance to the framing members Place the appliance into po...

Страница 18: ...inner lining Pipe may separate if not properly joined WARNING Figure 8 1 Attaching Vent to Firebox B Attach Vent to Firebox Assembly Three tabs extend from appliance collar shield Attach tabs to firs...

Страница 19: ...ult local codes for compliance Pressure requirements for appliance are shown in table be low Minimum pressures must be met when other household gas appliances are operating Pressure Natural Gas Propan...

Страница 20: ...2000 ft it may be necessary to decrease the input rating by chang ing the existing burner orifice to a smaller size Input rate should be reduced by 4 for each 1000 ft above a 2000 ft elevation in the...

Страница 21: ...highly recommended that the junction box be installed at this time to avoid reconstruction The battery pack requires two D cell batteries not included Batteries cannot be placed in the battery pack w...

Страница 22: ...ional wall switch WSK MLT HTL Figure 10 1 Intellifire Pilot Ignition IPI Wiring Diagram Pilot Ignitor GAS VALVE To Burner Gas Inlet Inlet Tap ORG TAN Thermopile WHT RED Flame Sensor Copper Tubing Push...

Страница 23: ...l W H T W HT B L K BLK GRN wire inside box Copper ground attached to GRN screw with GRN wire 14 2WG Cover Plate outside firebox Romex Connector Figure 10 3 Junction Box Detail Note Do NOT wire 110 VAC...

Страница 24: ...ling Figure 11 1 Clearances to Mantels or other Combustibles above Appliance 1 in 25 mm min to perpendicular wall A 3 1 2 in 89 mm min from fireplace opening to perpendicular wall B 48 in 1219 mm max...

Страница 25: ...e surface D Accessories Install approved accessories per instructions included with accessories Refer to Section 16 for available optional ac cessories Explosion Risk Follow rockwool placement instruc...

Страница 26: ...or scratch glass Do NOT operate appliance with glass assembly removed cracked broken or scratched Replace glass assembly as a complete assembly WARNING H Install Clean Face Components Carefully remove...

Страница 27: ...s of high temperatures To avoid burns or clothing ignition the mesh must remain closed if children will be present during the operation and cool down of the fireplace Mesh supplied from factory clippe...

Страница 28: ...1 8 in open for natural gas 3 8 in open for propane 30 in 33 in appliances and full open for 36 in and 42 in propane appliances In the event soot is accumulating in your appliance the air shutter shou...

Страница 29: ...rvice agency or the gas supplier WARNING Do NOT use this appliance if any part has been under water Immediately call a qualified service technician to inspect the appliance and to replace any part of...

Страница 30: ...normal operating condition Turn on appliance and allow to operate for at least 10 minutes Check draft as shown in Figure 13 1 This can be done using a smoke or flame producing match Hold lit match at...

Страница 31: ...e appliance WARNING If you do not follow these instructions exactly a fire or explosion may result causing property damage personal injury or loss of life FOR YOUR SAFETY READ BEFORE LIGHTING 33631D C...

Страница 32: ...exactly a fire or explosion may result causing property damage personal injury or loss of life FOR YOUR SAFETY READ BEFORE LIGHTING 29097D This appliance needs fresh air for safe operation and must b...

Страница 33: ...odor is excessive it may require the initial three to four hour continuous burn on high followed by a second burn up to 12 hours to fully drive off any odor from paint and lubricants used in the manu...

Страница 34: ...uple copper lead Start the pilot and hold the valve knob in If the millivolt reading is less than 15mV replace the thermocouple B Defective valve If the thermocouple is producing more than 15 millivol...

Страница 35: ...mbly D Bad thermopile or thermocouple Replace if necessary E Improper vent cap installation Check for proper installation and freedom from debris or blockage 6 Glass soots A Flame impingement Adjust t...

Страница 36: ...s of appliance E Faulty module Turn ON OFF rocker switch or wall switch to OFF position Remove ignitor wire I from module Place ON OFF rocker switch or wall switch in ON position Hold ground wire abou...

Страница 37: ...ball valve is open Verify that inlet pressure reading is within acceptable limits inlet pressure must not exceed 14 in w c B Ignitor gap is too large Verify that spark gap from ignitor to pilot hood...

Страница 38: ...lles control compartment Burner burner ports Risk of Fire Delayed ignition or explosion Exposure to combustion fumes Odors WARNING Handle glass assembly with care Note Clean glass after initial 3 4 ho...

Страница 39: ...d repaint as necessary 2 Replace appliance if firebox has been perforated Burner ignition and operation 1 Verify burner is properly secured and aligned with pilot or ignitor 2 Clean off burner top ins...

Страница 40: ...ence Materials Model A B C NB3630M MI inches 35 30 8 5 8 mm 889 762 219 NB3933M MI inches 38 33 11 5 8 mm 965 838 295 NB4236M MI inches 41 36 14 5 8 mm 1041 914 371 NB4842M MI inches 47 42 20 5 8 mm 1...

Страница 41: ...Heatilator Novus BV Mesh 4031 553 Rev F 11 07 41 This page intentionally left blank...

Страница 42: ...F 11 07 B Service Parts List Service Parts Diagram 30 in Novus Clean Face BV Service Parts NB3630M SERIES Beginning Manufacturing Date Jan 07 Ending Manufacturing Date Active 1 2 3 4 5 6 7 8 9 10 11 1...

Страница 43: ...89 1 11 Burner Assembly 4031 059 4031 059 1 12 Hearth Pan 4031 198 4031 198 1 13 Valve Assembly 4031 510 4031 512 1 14 Glass Frame Assembly 4031 539 4031 539 1 15 Screen Assembly 4031 828 4031 828 1 S...

Страница 44: ...Parts Diagram 30 in Novus Clean Face BV Service Parts NB3630M SERIES Beginning Manufacturing Date Jan 2007 Ending Manufacturing Date Active 13 SP VALVE ASSEMBLY 1 2 3 4 5 6 7 8 9 10 11 12 13 17 13 IP...

Страница 45: ...043 1 6 Valve Plate 4031 146 4031 146 1 7 Valve Bracket 4031 507 4031 507 1 8 ON OFF Valve 15697 15697 1 9 16 in Flex Gas Line 17245B 17245B 1 10 Brass Fitting 3 8 NPT to 3 8 Flare 17069 17069 1 11 V...

Страница 46: ...553 Rev F 11 07 Service Parts Diagram 33 in Novus Clean Face BV Service Parts NB3933M SERIES Beginning Manufacturing Date Jan 2007 Ending Manufacturing Date Active 1 2 3 4 5 6 7 8 9 10 11 12 13 14 17...

Страница 47: ...ssembly 4031 061 4031 061 1 12 Hearth Pan 4031 199 4031 199 1 13 Valve Assembly 4031 510 4031 512 1 14 Glass Frame Assembly 4031 540 4031 540 1 15 Screen Assembly 4031 829 4031 829 1 Screen Rod 4031 8...

Страница 48: ...Parts Diagram 33 in Novus Clean Face BV Service Parts NB3933M SERIES Beginning Manufacturing Date Jan 2007 Ending Manufacturing Date Active 13 SP VALVE ASSEMBLY 1 2 3 4 5 6 7 8 9 10 11 12 13 17 13 IP...

Страница 49: ...alve Plate 4031 146 4031 146 1 7 Valve Bracket 4031 507 4031 507 1 8 ON OFF Valve 15697 15697 1 9 16 in Flex Gas Line 17245B 17245B 1 10 Brass Fitting 3 8 NPT to 3 8 Flare 17069 17069 1 11 Valve w Reg...

Страница 50: ...553 Rev F 11 07 Service Parts Diagram 36 in Novus Clean Face BV Service Parts NB4236M SERIES Beginning Manufacturing Date Jan 2007 Ending Manufacturing Date Active 1 2 3 4 5 6 7 8 9 10 11 12 13 14 17...

Страница 51: ...31 497 4031 497 1 13 Valve Assembly 4031 510 4031 512 1 14 Glass Frame Assembly 4000 052 4000 052 1 15 Screen Assembly 4031 830 4031 830 1 Screen Rod 4031 838 4031 838 1 16 36 in Hood 4031 806 4031 80...

Страница 52: ...Parts Diagram 36 in Novus Clean Face BV Service Parts NB4236M SERIES Beginning Manufacturing Date Jan 2007 Ending Manufacturing Date Active 13 SP VALVE ASSEMBLY 1 2 3 4 5 6 7 8 9 10 11 12 13 17 13 IP...

Страница 53: ...Plate 4031 146 4031 146 1 7 Valve Bracket 4031 507 4031 507 1 8 ON OFF Valve 15697 15697 1 9 16 in Flex Gas Line 17245B 17245B 1 10 Brass Fitting 3 8 NPT to 3 8 Flare 17069 17069 1 11 Valve w Regulato...

Страница 54: ...553 Rev F 11 07 Service Parts Diagram 42 in Novus Clean Face BV Service Parts NB4842M SERIES Beginning Manufacturing Date Jan 2007 Ending Manufacturing Date Active 1 2 3 4 5 6 7 8 9 10 11 12 13 14 17...

Страница 55: ...31 498 4031 498 1 13 Valve Assembly 4031 510 4031 512 1 14 Glass Frame Assembly 4000 053 4000 053 1 15 Screen Assembly 4031 831 4031 831 1 Screen Rod 4031 939 4031 939 1 16 42 in Hood 4031 807 4031 80...

Страница 56: ...Parts Diagram 42 in Novus Clean Face BV Service Parts NB4842M SERIES Beginning Manufacturing Date Jan 2007 Ending Manufacturing Date Active 13 IPI VALVE ASSEMBLY 1 2 3 4 5 6 7 8 9 10 11 12 14 15 16 1...

Страница 57: ...021 043 1 6 Valve Plate 4031 146 4031 146 1 7 Valve Bracket 4031 507 4031 507 1 8 ON OFF Valve 15697 15697 1 9 16 in Flex Gas Line 17245B 17245B 1 10 Brass Fitting 3 8 NPT to 3 8 Flare 17069 17069 1 1...

Страница 58: ...standing pilot or Intellifire ignition Robertshaw valve only SMART STAT HTL Multi functional remote On Off room temp thermostat temp timer standing pilot or Intellifire ignition SMART BATT HTL Batter...

Страница 59: ...llifire ignition Robertshaw valve only SMART STAT HTL Multi functional remote On Off room temp thermostat temp timer standing pilot or Intellifire ignition SMART BATT HTL Battery operated remote contr...

Страница 60: ...ilot or Intellifire ignition Robertshaw valve only SMART STAT HTL Multi functional remote On Off room temp thermostat temp timer standing pilot or Intellifire ignition SMART BATT HTL Battery operated...

Страница 61: ...ot or Intellifire ignition Robertshaw valve only SMART STAT HTL Multi functional remote On Off room temp thermostat temp timer standing pilot or Intellifire ignition SMART BATT HTL Battery operated re...

Страница 62: ...62 Heatilator Novus BV Mesh 4031 553 Rev F 11 07 Arts Crafts Style Faux Front Modernist Style Faux Front Fixed Cabinet Style Arched Glass Doors Fixed Bi Fold Doors...

Страница 63: ...Mesh 4031 553 Rev F 11 07 63 Center piece is not part of the refractory for the 3630 model TB33 Traditional Brick Refractory Center piece is not part of the refractory for the 3630 model HB33 Herringb...

Страница 64: ...64 Heatilator Novus BV Mesh 4031 553 Rev F 11 07 This page intentionally left blank...

Страница 65: ...Heatilator Novus BV Mesh 4031 553 Rev F 11 07 65 This page intentionally left blank...

Страница 66: ...66 Heatilator Novus BV Mesh 4031 553 Rev F 11 07 This page intentionally left blank...

Страница 67: ...inadequate ventilation or drafting caused by tight sealing construction of the structure air handling devices such as exhaust fans or forced air furnaces or other causes 5 use of fuels other than tho...

Страница 68: ...534 5000162 5016609 5076254 5113843 5191877 5218953 5263471 5328356 5341794 5347983 5429495 5452708 5542407 5601073 5613487 5647340 5688568 5762062 5775408 5890485 5931661 5941237 5947112 5996575 6006...

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