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21

August 23, 2019

7074-801C

HEATILATOR ECO CHOICE CAB50

4 

Troubleshooting Guide

With proper installation, operation, and maintenance your appliance will provide years of trouble-free service. If you do 

experience a problem, this troubleshooting guide will assist a qualified service person in the diagnosis of a problem and the 

corrective action to be taken. This troubleshooting guide can only be used by a qualified service technician.

Symptom

Possible Cause

Corrective Action

Plug in appliance - No 

response.

No current to outlet.

7 amp fuse defective.

#3 snap disc tripped or defective.

Control box defective.

Check circuit breaker at service panel.

Replace fuse.

Reset or replace snap disc.

Replace control box.

Call light on.  No fire.

No fuel in fire pot.

Out of fuel.

#2 snap disc may be defective.

Vacuum switch not closing, no vacuum.

Control box defective.

Check hopper. Fill with fuel.

Replace snap disc.

Check exhaust blower is plugged in 

and operating.

Check vacuum switch is plugged in.

Check vacuum hose is in good condition, 

clear and connected at both ends.

Check thermocouple is in good condition 

and plugged in properly.

Make sure venting system is clean.

Make sure front door is closed.

Replace control box.

Call light on.  No fire.

Partially burned fuel in 

fire pot.

Fire pot clean-out plate not closed.

Fire pot is dirty (missed ignition).

Check that fire pot clean-out plate is fully 

closed.

Clean fire pot. Make sure there is no clinker 

in the fire pot.

Clinkers may have to be broken up with fire 

pot scraper tool or other means.

Call light on.  No fire.

Unburned pellets in fire 

pot.

Fire pot clean-out plate not closed.

Fire pot is dirty.

Ignition hole blocked.

Igniter not working.

Control box defective.

Check that fire pot clean-out plate is 

fully closed.

Clean fire pot. Make sure there is not a 

clinker in the fire pot. Clinkers may have 

to be pushed out of fire pot with fire pot 

scraper tool or other means.

Scrape with solid piece of wire.

Remove ash pan to see if igniter is glowing 

red on start-up.

Check igniter wires for good connection.

Replace igniter using 1/4 inch male /female 

spade connectors.

Replace control box.

Slow or smoky start-up.

Fire pot clean-out plate not closed.

Fire pot is dirty.

Excessive amount of fuel at start-up.

Check that fire pot clean-out is fully closed.

Clean fire pot. Make sure there is not a 

clinker in the fire pot. Clinkers may have to 

pushed out of fire pot with fire pot scraper 

tool or other means.

Reduce feed rate using feed rate 

adjustment control rod located 

inside hopper.

Содержание ECOCHOISE CAB50-C

Страница 1: ...e gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance Do not over fire If appliance or chimney connector glows you are over firing Over firing will void your warranty Comply with all minimum clearances to combustibles as specified Failure to comply may cause house fire HOT SURFACES Glass and other surfaces are hot during operation AND cool down WARNING Hot...

Страница 2: ... 23 9000 through 814 23 909 Certified to ASTM STD E1509 Certified to ULC STD S627 ULC ORD C1482 M1990 Room Heating Pellet BurningType UM 84 HUD FOR USE ONLY WITH PELLETIZED WOOD Do not use any other type of fuel Intertek Test Laboratories has determined that this appliance complies with Canadian Standards Association CSA B415 1 and Title 40 of the U S Code of Federal Regulations Part 60 SubPart AA...

Страница 3: ...cedure 15 B Quick Reference Maintenance Chart 15 C General Maintenance 16 D High Ash Fuel Content Maintenance 20 E Soot or Creosote Fire 20 4 Troubleshooting Guide 21 5 Service Parts Replacement 24 A Convection Blower Replacement 24 B Exhaust Blower Replacement 25 C Snap Disc Replacements 25 D Igniter Replacement 26 E Baffle Removal Replace 26 F Glass Replacement 27 6 Reference Materials 28 A Comp...

Страница 4: ...g the verified purchase price of the product itself The maximum amount recoverable under this warranty is limited to the purchaser price of the product This warranty is subject to conditions exclusions and limitations as described below WARRANTY PERIOD Warranty coverage begins on the date of original purchase In the case of new home construction warranty coverage begins on the date of first occupa...

Страница 5: ... caused by tightly sealed constructions insufficient make up air supply or handling devices such as exhaust fans or forced air furnaces or other such causes 6 use of fuels other than those specified in the operation instructions 7 installation or use of components not supplied with the appliance or any other components not expressly authorized and approved by HHT 8 modification of the appliance no...

Страница 6: ...wer cord into the wall receptacle Turn the thermostat on Turn the thermostat to off If the feed tube is empty or this is the first fire add a handful of pellets to the firepot Do not add extra fuel to the firepot if the feed tube has already been primed Overfilling the firepot will cause smoky start ups If the fire dies out after a few minutes of operation it will be necessary to push the reset bu...

Страница 7: ...erating instructions in this manual Laboratory OMNI Test Laboratories Inc Emissions Report 0061PS085E EPA Certified Emissions 1 0 grams hour LHV Tested Efficiency 69 5 HHV Tested Efficiency 65 1 EPA BTU Output 7 500 to 36 600 per hr BTU Input 13 100 to 49 900 per hr Vent Size 3 or 4 inches L or PL Hopper Capacity 120 lbs Fuel Premium Wood Pellets Weighted average LHV Low Heating Value efficiency u...

Страница 8: ...h action that may cause a fire hazard WARNING Fire Risk Hearth Home Technologies disclaims any responsibility for and the warranty will be voided by the following actions WARNING This product and the fuels used to operate this product wood and the products of combustion of such fuels can expose you to chemicals including carbon black which is known to the State of California to cause cancer and ca...

Страница 9: ...er Brick Iron Concrete Tile Glass Slate Materials reported as passing ASTM E 136 Standard Test Method for Behavior of Metals in a Vertical Tube Furnace of 750 C C Combustible Materials Material made of or surfaced with any of the following materials Wood Compressed Paper Plant Fibers Plastic Plywood OSB Sheet Rock drywall Any material that can ignite and burn flame proofed or not plastered or non ...

Страница 10: ...at output will all vary depending on the fuel selected Storage Wood pellets should be left in their original sealed bag until using to prevent moisture absorption This will also prevent rodents from becoming a problem Do not store any pellet fuel within the clearance requirements or in an area that would hinder routine cleaning and maintenance Tested and approved for wood pellets Burning of any ot...

Страница 11: ...orner Figure 8 1 on page 8 4 Turn it to the high setting by pushing the top of the control switch in and then adjust the thermostat to its highest setting 5 Look through the hole in the left lower side panel and you will see the red call light on the control box will be on Figure 11 3 This indicates the thermostat is calling for heat 6 The fuel feed system and the igniter should now be on 7 For yo...

Страница 12: ...fire starts 2 The convection blower will automatically turn on after your appliance has been burning for approximately 10 minutes This blower transfers heat from your appliance into the room and will continue to run after the thermostat has stopped calling for heat until the appliance has cooled down 3 Occasionally the appliance may run out of fuel and shut itself down When this happens the red ca...

Страница 13: ...1 The appliance comes standard with a wall thermostat and 25 of wire If you need to run more than 25 make sure you use a continuous strand of 18 to 22 gauge thermostat wire For optimum performance your thermostat should be located on an inside wall approximately 5 up from the floor How to Install Your Wall Thermostat 1 Separate the body of the thermostat from the mounting plate by gently pulling t...

Страница 14: ...d it will return to normal operation Is there a place to lubricate the blowers to quiet them down The most often cause of noisy blowers is from the impellers becoming dirty over time See General Maintenance Cleaning under Maintaining Servicing Appliance in the owner s manual No form of lubrication should ever need applied to the blowers Why are different components cycling on and off in my applian...

Страница 15: ...of trouble free service Contact your dealer to answer question regarding proper operation troubleshooting and service for your appliance Visit www heatilatorecochoice com Customer Care to view basic troubleshooting FAQs use care videos We recommend annual service by a qualified service technician Cleaning or Inspection Frequency Daily Weekly Every 2 Weeks Monthly Yearly Ash Pan Burning Wood Pellet...

Страница 16: ...built up on the bottom plate of the firepot and to push out any clinkers while in the open position d To close the firepot floor slightly raise the cleaning rod and then push it back into place If you have closed the cleaning rod properly pushed all the way in you will not see any of the light color painted area Figure 16 3 e Always have the ash drawer in place before pulling the fire pot cleaning...

Страница 17: ...Exhaust Path Baffles Drop Tube Frequency Monthly or every 25 bags or more frequently depending on ash build up By Homeowner a Appliance must be completely cool b Open the door and remove the center baffle first and then the right and left baffles See Baffle Removal Instructions on page 23 Thoroughly vacuum the exhaust path and drop tube and continue throughout the rest of the firebox Also vacuum t...

Страница 18: ...ar view of the fire pot becomes obscure By Homeowner a Appliance must be completely cool before cleaning glass b Vacuum fly ash from glass and door rope c Use a damp paper towel or any non abrasive glass cleaner Wipe off with dry towel 11 Cleaning Exhaust Blower Requires No Lubrication Frequency Yearly or more frequently depending on ash build up By Homeowner or Qualified Service Technician a Be s...

Страница 19: ...lower Requires No Lubrication Frequency Yearly or more frequently depending on Dust Dirt build up By Homeowner or Qualified Service Technician a Be sure the appliance is allowed to cool and has been unplugged b Follow the directions on page 21 for direct access to the convection blower c Sweep or vacuum out any build up Use a brush or compressed air to loosen dirt if needed 13 Cleaning the Top Ven...

Страница 20: ...ablish a routine for the fuel wood burner and firing technique Check daily for creosote build up until experience shows how often you need to clean to be safe Be aware that the hotter the fire the less creosote is deposited and weekly cleaning may be necessary in the mild weather even though monthly cleaning may be enough in the coldest months Contact your local municipal or provincial fire author...

Страница 21: ... Make sure front door is closed Replace control box Call light on No fire Partially burned fuel in fire pot Fire pot clean out plate not closed Fire pot is dirty missed ignition Check that fire pot clean out plate is fully closed Clean fire pot Make sure there is no clinker in the fire pot Clinkers may have to be broken up with fire pot scraper tool or other means Call light on No fire Unburned pe...

Страница 22: ...using loss of vacuum Empty hopper of fuel Use a wet dry vacuum cleaner to remove remaining fuel from hopper including feed tube Check feed chute for obstructions Loosen 2 screws and jiggle feed assembly Check that set screw is tight on feed spring shaft at end of feed motor Check connections on feed motor replace if defective No call light Appliance does not begin start sequence Thermostat not set...

Страница 23: ... system Remove stainless steel baffle from firebox to clean ash from on top of baffle Clean behind rear brick panels Change fuel brand to premium Check that fire pot clean out plate is fully closed Reduce feed rate using feed rate adjustment control rod located inside hopper Nuisance shutdowns Low flame Sawdust buildup in hopper Feed motor is reversing Defective thermocouple Defective control box ...

Страница 24: ...iance Figure 24 2 6 Release blower wires from the nylon wire retainer if applicable This appliance has 1 black and 1 white wire coming from the blower 7 Remove the wing bolt and move the blower and hold down bracket toward the back of the appliance to release the locating tab Figure 24 3 Pull the blower out from under the convection plenum Slide the blower out of the appliance Disconnect the wires...

Страница 25: ...Re install in reverse Snap Disc 2 Fuel Delivery Interrupt 1 Turn down thermostat let appliance cool completely if running Then unplug appliance before servicing 2 Using 2 Phillips screwdriver 3 8 wrench or 3 8 socket loosen the three screws that hold the right upper and lower side panels in place You do not need to remove the screws Remove side panels by lifting up and out 3 Snap disc 2 is located...

Страница 26: ...ll the ash drawer and side panel and re connect the power E Baffle Removal Replace 1 Shut down the appliance by turning down the thermostat and let the appliance completely cool down 2 Remove the center baffle first by using the handle at the top of the baffle and pull up and then towards you The hooks on the baffle will slide out of the slots in the bracket Figure 26 2 3 Remove the left baffle an...

Страница 27: ...ead screw driver remove the 4 brackets and set aside Figure 27 1 3 Remove old glass and replace with the new glass 4 Re install the brackets using the same screws Glass Assembly 1 2 3 4 Remove the 4 brackets outlined in the diagram Figure 27 1 Glass is 5mm thick high temperature heat resistant ceramic glass DO NOT REPLACE with any other material Alternate material may shatter and cause injury WARN...

Страница 28: ...ustion air travels over the red hot igniter creating super heated air that ignites the pellets 10 Junction Box And Wiring Harness The junction box is located on the lower left side of the appliance behind the left side panel The junction box and wiring harness are replaced as one component When describing the location of a component it is always AS YOU FACE THE FRONT OF THE APPLIANCE A Component F...

Страница 29: ...17 Snap Disc 2 Fuel Delivery Interrupt 175 F Snap disc 2 is located on the center of the convection plenum above the convection blower There is an orange and a black wire connected to it This snap disc will turn off the feed system which will turn off the appliance if an over fire condition should occur or if the convection blower should fail to operate If this occurs you will have to manually res...

Страница 30: ... Box Junction Box Red Call Light Fuse Convection Blower LOCATED BEHIND LEFT SIDE PANELS LOCATED BEHIND RIGHT SIDE PANELS Feed Motor Vacuum Switch Combustion Blower Back of Appliance Power Outlet Terminal Block Center 2 Screws for Thermostat Wires Heat Output Switch Reset Button B Component Locations ...

Страница 31: ...31 August 23 2019 7074 801C HEATILATOR ECO CHOICE CAB50 C Maintenance and Service Log Date of Service Performed By Description of Service ...

Страница 32: ...32 August 23 2019 7074 801C HEATILATOR ECO CHOICE CAB50 Date of Service Performed By Description of Service ...

Страница 33: ...33 August 23 2019 7074 801C HEATILATOR ECO CHOICE CAB50 Date of Service Performed By Description of Service ...

Страница 34: ...34 August 23 2019 7074 801C HEATILATOR ECO CHOICE CAB50 Date of Service Performed By Description of Service ...

Страница 35: ...B50 C Beginning Manufacturing Date Mar 2019 Ending Manufacturing Date Active Part number list on following page Pellet Cabinet Style Stove 06 19 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 21 20 25 24 23 22 26 27 28 29 30 D Exploded Drawings ...

Страница 36: ...7058 015 Y 4 2 Rope Door 3 4 X 84 832 1680 Y Corner Tape 1 Ft SRV560 437 9 Gasket Glass Tape 3 4 X 1 8 5 Ft 832 0460 Y 4 3 Hinge Pin 1 2 Nickel SRV430 5320 4 4 Door Handle Assembly SRV7058 030 Y 4 5 Spring Handle 1 2 Black 250 8330 Y 4 6 Handle Formed Door SRV7058 182 4 7 Key Latch Cam SRV430 1151 4 8 Washer SAE 3 8 Qty 2 req Pkg of 3 832 0990 Y 4 9 Cam Latch SRV430 1141 4 10 Nut 2 Way Side Lock J...

Страница 37: ... 14 Pull Rod SRV7074 141 Y 15 Ash Pan Assembly SRV7058 013 Heatilator Logo Pkg of 10 4021 049 10 16 Latch Backing Plate SRV7058 155 17 Exhasut Combustion Blower 70 CFM SRV7000 602 Y 18 Gasket Exhaust Combustion Blower SRV240 0812 Y Gasket Combustion Blower Round 812 4710 Y 19 Casting Exhaust Transition 180 0190 20 Convection Blower 220 CFM SRV7000 108 Y 21 Wire Harness SRV7058 150 Y 22 Blower Reta...

Страница 38: ...Thermostat Wire 230 0810 Power Cord 812 1180 Y Thermostat Mechanical 812 3760 Y Touch Up Paint 3 42 19905 Fuse 7 Amp Junction Box Pkg of 10 812 0380 10 Y Hose Vacuum 5 32 Id 3 Ft SRV240 0450 Y Damper 4 Inch PEL DAMP4 Outside Air Kit 3 OAK 3 Outside Air Kit 2 811 0872 Hose Alum Flex 2 Inch X 3 Ft 3 Ft SRV200 0860 Outside Air Cap Assembly 7001 044 Outside Air Collar Assembly SRV7001 045 Trim Plate O...

Страница 39: ...astener Packs Rivnut Repair Kit RIVNUT REPAIR Y Bolt Hex Head 1 4 20 X 1 Pkg of 10 25221A 10 Y Guide Pin Sleeve Pkg of 25 31120 25 Y Hurricane Screw Pkg of 40 SRV2005 861 40 Nut 2 Wy Side Lock Jam 3 Pkg of 24 226 0100 24 Y Nut Lock 1 4 20 Pkg of 25 226 0090 25 Y Nut Ser Flange Small 1 4 20 Pkg of 24 226 0130 24 Y Screw 8 32x3 8 HWH BK Pkg of 40 SRV060 883 40 Screw Hwh Ms 1 4 20 X 3 4 Ns Pkg of 25 ...

Страница 40: ...rtant operating and maintenance instructions included Read understand and follow these instructions for safe installation and operation Leave this manual with party responsible for use and operation of this appliance We recommend that you record the following pertinent information for your heating appliance Date purchased installed Serial Number Location on appliance Dealership purchased from Deal...

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