5
405 E. Santa Clara St., Arcadia, CA 91006-7218
O
: (626) 599-8566
•
F
: (626) 599-9567
Shipping Instructions
The proper shipping procedure for the Stainless Steel D.I. Water Heater includes shipping
the unit in a horizontal position as shown and described below.
The Stainless Steel D.I. Water Heater is factory tested to insure you receive an operational
unit. The unit is packaged and shipped in a horizontal position, face up.
The unit is wrapped in bubble pack, then placed unto a pal
let with 2 1/2” piece of impact
absorbing foam. The unit is strapped down then covered with a corrugated box or crating
material.
Receiving Inspection Procedure
This shipment was carefully inspected, checked and properly packaged at our company and
delivered to the carrier in good condition. We fully expect your merchandise to arrive in your hands
in good condition.
ALL PRODUCTS ARE SHIPPED F.O.B. FACTORY; THEREFORE, WHEN IT IS DELIVERED TO
THE CARRIER, IT BECOMES YOUR PROPERTY. THUS, IT IS IMPORTANT THAT YOU TAKE
NOTE OF ANY DAMAGE, WHETHER OBVIOUS OR HIDDEN. REPORT THIS INFORMATION
TO THE TRANSPORTATION COMPANY WITHIN 5 DAYS OF RECEIPT OF THE SHIPMENT AT
YOUR PREMISES TO AVOID FORFEITING CLAIMS FOR DAMAGE.
WHAT TO DO IF SHIPMENT IS DAMAGED:
Leave the items, packing material and carton "as is". Notify your carrier’s local
office and ask for immediate inspection of the carton and contents.
After inspection has been made by the carrier, and you have received
acknowledgment in writing as to the damage, please contact our Customer
Service Department for return authorization at:
(626) 599-8566
If writing for return authorization, please indicate your purchase order number.
We will either repair or replace the merchandise depending upon the extent of the
damage.
It is your responsibility to follow the above instructions, or the carrier will not honor any claims for
damage. If there are any shortages or questions regarding this shipment, please notify us within 10
days.
