8
Revised 2019
TROUBLESHOOTING
Symptom
Possible Solution
Unit has power
but the Seal Plate
does not work
Does the Cycle Light turn ON when the unit is cycled?
1) If neither the dual-colored light next to the photo eye nor seal plate work – check the 20
amp circuit breaker.
2) If the breaker is tripped, open the electrical box to check the wiring and connections. If
there are no shorts you can reset the circuit breaker. If the breaker cannot be reset it will
need to be replaced.
Next, verify the Photo eye is working properly.
1) If the photo eye is working there will be a green light on the back of the photoeye,
inside of the electrical box, and the dual-colored light will illuminate when triggered.
2) If the green light is on but the dual colored light does not work you will have to replace
the photo-eye.
3) If green light is not on the control board and photo eye will need to be checked to see
which is faulty.
Next, verify the control board is working properly.
1) Using a multimeter check the voltage on Pin 1. If it is not 120va there is a wiring
issues. Locate and repair.
2) Then check Pins 4 and 5 (brown and blue wires). The voltage should be 10 – 30vdc.
If there is no voltage present – replace the control board
If there is voltage present – replace the photo eye.
After the above steps if the seal plate is not heating or is only getting slightly warm replace
the seal plate.
Film Cut-off Rod
does not work at
all.
Verify the unit is plugged into a 15 Amp circuit and the Power Switch is set to the “ON”
position.
Verify the 1 amp circuit breaker is not tripped and check all of the wiring for connection
issues.
If the rod is warm, clean it and insure it is not bent. If that does not help, replace the cut-off
rod.
Film cuts too
slowly
Clean Cut-off Rod surface and verify it is not bent. See “Cut-Off Rod” Maintenance.
Replace Square Boardless Cut-off Rod
