Hearthstone Quality Home Heating Products, Inc.
Heritage Model 8091 Pellet Stove
Page 34 of 38
General Issues:
Problem
Possible Causes
Solution
Burn pot is overflowing.
Burn pot needs cleaning
Remove excess ashes, clinkers, and live
coals from burn pot
Ignition did not occur
Clean burn pot
Ensure burn pot installed with ignitor hole
towards rear
Ignitor failure. Service the unit.
Dirty stove
Preform a Level 4 Cleaning (see page 28)
Stove feeding pellets without
ignition
Turn off stove. Dump pellets into ash pan.
Restart stove.
Burn pot clogs too quickly
or pellets are partially
burned (less than 24
hours of operation)
Poor quality or wet pellets
Consult your Hearthstone dealer for a
recommended pellet type and storage
Too much restriction in the
venting
Clean intake and exhaust venting
Increase the exhaust fan speed
Replace 3” exhaust venting with 4”
Excessive negative pressure in
the house
Install an outside air intake.
Burn pot is not seated correctly
Burn pot must be in direct contact with the
steel surface of firebox around the
perimeter of the pot. Clean floor of firebox.
Ash pan too full and ashes
contacting bottom of burn pot
Empty ash pan.
Exhaust blower clogged
Clean exhaust blower. Follow procedure in
the Maintenance section of this manual.
Fire has gone out
Room temperature satisfied
(display reads STOP)
Normal operation
Stove in a cleaning cycle (display
reads CLEAN)
Normal operation
No, or low fuel in hopper
Fill hopper with fuel
Too much restriction in venting
Clean intake and exhaust venting
Increase exhaust fan speed
Replace 3” exhaust venting with 4”
Hopper opened too long
Decrease fill time. When the hopper is open
the auger does not turn, which starves the
fire of fuel
Auger motor or exhaust fan
failure
Service the unit.
No power to the stove
Check circuit - supply power to the unit
Visible, or the smell of
smoke
Excessive negative pressure in
the house is causing exhaust
vent leak, or door gasket not
sealing properly
Seal venting with 500
O
F RTV silicone.
Install outside air intake
Replace gasket
Power outage
Normal operation. Will dissipate when
remaining pellets in hopper are consumed
Contact you Hearthstone Dealer for battery
back-up options
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