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3.5 TROUBLESHOOTING - 6000XLT-AU
With proper installation and maintenance, your new Gas Fireplace should provide years of trouble-free
service. If you do experience a problem, refer to the Troubleshooting Guide below. This guide will assist a
qualified service person in the diagnosis of problems and the corrective action to be taken.
SYMPTOM
I. Spark Ignitor will not light pi-
lot after repeated triggering
of red button.
II. Pilot will not stay lit after care-
fully following lighting in-
structions.
POSSIBLE CAUSE
A. Defective ignitor (no spark at
electrode).
B. Defective pilot or misaligned
electrode (spark at electrode).
C. No gas or low gas pressure.
D. No L.P. in tank.
A. Defective thermocouple.
CORRECTIVE ACTION
1. Check for spark at electrode and
pilot; if no spark and electrode
wire is properly connected, re-
place ignitor.
1. Using a match, light pilot. If pi-
lot lights, turn off pilot and trig-
ger the red button again. If pilot
lights, an improper gas/air mix-
ture caused the bad lighting and
a longer purge period is recom-
mended. If pilot will not light -
check gas at electrode and pilot
- should be 1/8 inch (3.2mm) to
have a strong spark.
If OK, replace pilot.
1. Check unit's shut-off valve and
remote shut off valves from
heater. Usually there is a valve
near the main. There can be
more than one (1) valve between
the heater and main.
2. Low pressure can be caused by
a variety of situations such as a
bent line, too narrow diameter of
pipe or even low line pressure.
Check for kinked lines. If none,
consult with plumber or gas sup-
plier.
3. Check L.P. (propane) tank. You
may be out of fuel.
1. Check pilot flame. Must impinge
on thermocouple. Clean and or
adjust pilot for maximum flame
impingement on thermocouple.
2. Be sure wire connections from
thermocouple at gas valve termi-
nals are tight and thermopile is
fully inserted into pilot bracket.
