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Hearth & Home Technologies • IFT-RC400 User Guide • 2326-983 Rev. J • 2/20
This equipment complies with part 15 of FCC RF Rules. Op-
eration is subject to the following two conditions:
1) This device may not cause interference and
2) This device may accept any interference, including interfer-
ence that may cause undesired operation of the device.
Please contact your Hearth & Home Technologies
dealer with any questions or concerns.
For the location of your nearest
Hearth & Home Technologies dealer,
please visit www.hearthnhome.com.
Symptom
Possible Cause
Corrective Action
The remote is displaying the
following message on screen:
‘Remote Control
Communication Error’
No power to appliance
Verify home circuit breaker is on and master reset is on
(if equipped)
Power outage
Check power to appliance or if ECM battery backup is
being used, install 4 new AA batteries in backup.
The remote is displaying an
incorrect brand.
Remote was programmed
incorrectly.
Call dealer to have them program the remote with cor-
rect branding. Remote is still fully functional and the ap-
pliance is unaffected.
After turning flame ON using
remote, the flame does not turn
ON immediately and instead a
two minute timer is displayed.
Power vent is installed on
the appliance.
This is expected behavior and the two minute timer is
called a pre-purge timer. The flame will turn ON at the
expiration of the timer.
IFT-RC400 displays the
following message on -screen:
Sorry your appliance did not
start. Try again by pressing
Flame On.
No power to appliance.
No gas to appliance.
Accumulation of air in gas
line from extended period
of appliance inactivity. Gas
control system failure.
Verify that appliance has power and gas. Verify that the
appliance accepts flame ON commands with an audible
beep, and successfully turns flame on within 90 seconds.
If this failure persists, contact dealer for service.
Frequently Asked Questions/Troubleshooting
