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"Duzy" Gas Log Sets – The Look and Feel of a Real Wood Fire
Hearth & Home Technologies • VDY 24/18/30 Gas Log Heater Install/Owner's Manual • 32D1999 • Rev J • 01/22
WARRANTY CONDITIONS:
• Because HHT cannot control the quality of any Products sold by unauthorized sellers, this Warranty only covers Products that are
purchased through an HHT authorized dealer or distributor unless otherwise prohibited by law; a list of HHT authorized dealers
is available on the HHT branded websites.
• This Warranty is only valid while the applicable Product remains at the site of original installation.
• This Warranty is only valid in the country in which the HHT authorized dealer or distributor that sold the applicable Product is
authorized to sell applicable Product.
• Contact your installing distributor or dealer for Warranty service. If the installing dealer or distributor is unable to provide
necessary parts, contact the nearest HHT authorized dealer or supplier. Additional service fees may apply if you are seeking
Warranty service from a dealer other than the dealer from whom you originally purchased the applicable Product.
• No HHT consumer should bear cost of warranty service or costs incurred while servicing warranty claims (i.e., travel, gas, or
mileage) when the service is performed within the terms of this Warranty. Check with your dealer or distributor in advance for
any costs to you when arranging a warranty call. Travel and shipping charges for parts are not covered by this Warranty.
WARRANTY EXCLUSIONS:
This Warranty does not cover the following:
• Changes in surface finishes as a result of normal use. As a heating appliance, some changes in color of interior and exterior surface
finishes may occur. This is not a flaw and is not covered under the Warranty.
• Damage to printed, plated, or enameled surfaces caused by fingerprints, accidents, misuse, scratches, melted items or other
external sources and residues left on the plated surfaces from the use of abrasive cleaners or polishes.
• Repair or replacement of parts that are subject to normal wear and tear during the Warranty Period are not covered. These parts
include: paint, wood and pellet gaskets, firebricks, grates, flame guides, batteries and the discoloration of glass.
• Minor expansion, contraction, or movement of certain parts causing noise. These conditions are normal and complaints related to
this noise are not covered by this Warranty.
• Damages resulting from: (1) failure to install, operate, or maintain the applicable Product in accordance with the installation
instructions, operating instructions, and listing agent identification label furnished with the applicable Product; (2) failure to
install the applicable Product in accordance with local building codes; (3) shipping or improper handling; (4) improper operation,
abuse, misuse, continued operation with damaged, corroded or failed components, accident, or improperly/incorrectly performed
repairs; (5) environmental conditions, inadequate ventilation, negative pressure, or drafting caused by tightly sealed constructions,
insufficient make-up air supply, or handling devices such as exhaust fans or forced air furnaces or other such causes; (6) use of fuels
other than those specified in the operation instructions; (7) installation or use of components not supplied with the applicable
Product or any other components not expressly authorized and approved by HHT; (8) modification of the appliance not expressly
authorized and approved by HHT in writing; and/or (9) interruptions or fluctuations of electrical power supply to the applicable
Product.
• Non-HHT venting components, hearth connections or other accessories used in conjunction with the applicable Product.
• Any part of a pre-existing fireplace system in which an insert or a decorative gas applicable Product is installed.
• HHT’s obligation under this Warranty does not extend to the Product’s capability to heat the desired space. Information is provided
to assist the consumer and the dealer in selecting the proper Product for the application. Consideration must be given to the
Product location and configuration, environmental conditions, insulation and air tightness of the structure.
This warranty is void if:
• The applicable Product has been over-fired, operated in atmospheres contaminated by chlorine, fluorine, or other damaging
chemicals. Over-firing can be identified by, but not limited to, warped plates or tubes, deformation/warping of interior cast iron
structure or components, rust colored cast iron, bubbling, cracking and discoloration of steel or enamel finishes.
• The applicable Product is subjected to prolonged periods of dampness or condensation.
• There is any damage to the applicable Product due to water or weather damage which is the result of, but not limited to, improper
chimney or venting installation.
LIMITATIONS OF REMEDIES AND LIABILITY:
• EXCEPT TO THE EXTENT PROVIDED BY LAW, HHT MAKES NO EXPRESS WARRANTIES OTHER THAN THE WARRANTY SPECIFIED
HEREIN. The owner’s exclusive remedy and HHT’s sole obligation under this Warranty or in contract, tort or otherwise, shall be
limited to replacement of the Component Part(s), repair of the Component Part(s), or refund of the original purchase price of the
applicable Product(s), as specified above; provided, however, that (i) if HHT is unable to provide replacement of the Component
Part(s) and repair of the Component Part(s) is not commercially practicable or cannot be timely made, or (ii) the customer is
willing to accept a refund of the purchase price of the applicable Product(s), HHT may discharge all such obligations by refunding
the purchase price of the applicable Product. In no event will HHT be liable for any incidental or consequential damages caused
by defects in the applicable Product. Some States do not allow the exclusion or limitation of incidental or consequential damages,
so the above limitation or exclusion may not apply to you. This Warranty gives you specific legal rights and you may also have
other rights which vary from State to State. THE DURATION OF ANY IMPLIED WARRANTY IS LIMITED TO DURATION OF THE
EXPRESSED WARRANTY SPECIFIED ABOVE FOR THE APPLICABLE PRODUCT. Some States do not allow limitations on how long an
implied warranty lasts, so the above limitation may not apply to you.
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