29
Troubleshooting
Issue
Cause
Solution
Unable to print
7
Incompatible printer
Verify that the printer being used is on the list
of compatible printers.
Low Ink, out of ink
Check if ink cartridges are low and need to be
replaced.
Use of non-approved or
refurbished cartridges
Make sure that the ink cartridges are authentic
HP. Some printers do not work well with
refurbished or third party cartridges.
No paper in tray
Verify that there is paper in the correct paper
tray.
Loose USB Cable
Verify that the USB cable is firmly connected to
both the scale and printer.
Defective USB Cable
Replace the USB Cable.
Scale does not communicate with
printer.
Turn off scale. Wait for the Power Status LED to
turn off. Make sure that the printer is on and
connected to the scale. Turn Scale on. Wait for
scale to finish count down.
Unable to print.
“Wireless setup only”
Antenna has no power. Antenna
Green LED on not on.
Contact technical support at 1-800-815-6615.
Graphic forms not
printing properly
Wrong collation selected
Set the scale collation to match printer. To
properly load the Illustrated Printouts in the
printers, place the pre-collated pages face
down, header in.
Scale does not turn on.
Wrong power supply used
Verify that the factory provided power supply
unit is being used.
Damaged power supply
Contact technical support at 1-800-815-6615.
No power to AC outlet
Verify that the outlet used has power.
Power strip is off
Reset or turn on the power strip.
Power supply not connected
Verify that the power supply is properly
connected to the power receptacle.
Power Switch in the OFF position
Turn the power switch to the ON position.
Scale not sensing
weight
Feet are not installed on the base
Verify that all four feet have been properly
installed on to the base. Refer to the assembly
procedure in the manual.
Standoff or nut removed from feet
Verify that during assembly, spacer or nut was
not removed from the feet before installing
them to the base. See assembly step 1.
10 Pin plug is disconnected
Remove the stem/head assembly from the
base and verify that the cylindrical 10 pin plug
is connected to the receptacle. Refer to the
assembly procedure in the manual.
Inconsistent weight
measurements
Scale is not on a level surface
Turn the scale off. Move the scale to a level
surface or adjust the leveling feet.
Scale does not process
body composition after
patient grips handles.
User did not remove shoes and
socks
Remove shoes and socks and try again
Very dry or callused hands or feet
Use lotion on hands and/or feet.
7
Cause and Solutions may depend on the model of printer.
