15
2 Year Guarantee
WHO WE ARE
1. We are HD CONNECTIVITY LTD trading as HDANYWHERE (“HDA”), a limited company
registered under number 06046737 in England and Wales with its registered offices at The
Haysfield, Malvern, WR14 1GF, United Kingdom.
OUR GUARANTEE TO YOU
2. We, HDANYWHERE warrant to you, the end user of the HDA hardware (the “Products”)
that on the date of delivery of the Products to you, and for a period of 2 years from that
date of delivery, the Products shall:
(a) match any description that has been provided to you;
(b) be free from any significant defects in their design, the materials used to make them,
and the way they are made;
(c) be of satisfactory quality (within the meaning of the Consumer Rights Act 2015); and
(d) be fit for any purpose held out by us.
This 2 year period, or, if the period has been extended to 3 years in accordance with
paragraph 3, will be the “Guarantee Period”. We offer this guarantee to all our customers
who are resident and have an address in Great Britain and Northern Ireland.
EXTENDING YOUR GUARANTEE (NOT APPLICABLE TO ANY XTND)
3. On registering your Products with the HDA Cloud, the guarantee offered in paragraph
2 by us will automatically extend for a period of one year, provided that your registration
takes place within 30 days from the date of delivery. The one year guarantee extension
starts automatically from the date that the original 2 year guarantee ends.
HOW TO CLAIM ON YOUR GUARANTEE AND YOUR REMEDIES
4. Subject to paragraphs 5 and 6 of this guarantee, Your sole remedies under Our
guarantee to You are as follows:
(i)Up to 30 days: we will repair or replace your Products or provide you with a full refund of
the price of the defective Products at your option.
(ii) Up to 6 Months: we will repair or replace your Products. If we are unable to repair or
replace your Products we will provide you with a full refund of the price of the defective
Products.
(iii) Up to 2 (3) Years: we will repair or replace your Products. If we are unable to
repair or replace your Products we will provide you with a partial refund of the price of
the defective Products based upon the devaluation of the Products since the time of
purchase.
5. In order to claim under the guarantee given to you in paragraph 2 you will need to:
(a) give us notice in writing of your intention to claim under the guarantee during the
Guarantee Period, and do so within a reasonable time after finding that some or all of the
Products do not comply with the guarantee set out in paragraph 2;
(b) show that the Products that you claim are defective, have been examined by a HDA
Pro or other authorised or suitably qualified installer, and that they have[MG3] confirmed
in writing that the suspected defect in the Products stems solely from a fault in the HDA
hardware;
(c) give us a reasonable opportunity to examine the Products in question;
(d) provide us with an order number and a dated sales or delivery receipt from an HDA
Distributor, HDA Pro or other authorised dealer, reseller or installer of the Products.
(e) obtain from us in advance of returning the Products a return merchandise
authorisation and/or case number[MG4] ; and
(f) (if asked to do so by us) return such Products to our place of business at our cost.
CIRCUMSTANCES WHERE YOUR GUARANTEE DOESN’T APPLY
6. We shall not be liable for the Products’ failure to comply with the guarantee set out in
paragraph 2 in any of the following events:
(a) If you make any further use of the Products after giving us notice of an issue in
accordance with paragraph 5;
(b) the defect arises because you failed to follow our oral or written instructions as to the
storage, installation[MG5] , use and maintenance of the Products;
(c) the defect arises as a result of your use of the Products with any other software or
hardware that is not compatible with the Products;
(d) the products are used by you for any commercial purpose, including rental or
demonstrative purposes;
(e) you alter or repair the Products without the written consent of HDA;
(f) the defect arises as a result of an act of god, fair wear and tear, or your misuse, abuse,
unreasonable use, wilful damage, negligence, or abnormal storage of the Products or by
any other causes unrelated to defective hardware or manufacturing;
(g) where the serial number has been altered, defaced or removed;
(h) where the warranty seal on the system has been altered, defaced or removed; or
(i) where the Products differ from their description as a result of changes made to ensure
they comply with applicable statutory or regulatory requirements.
TRANSFERRING YOUR GUARANTEE TO SOMEONE ELSE
7. HDA will not accept any liability under such guarantee unless you are the original
customer or can produce a letter or chain of letters from the original customer and
