HBM SomatXR CX22B-R, Руководство по эксплуатации, Страница: 47 / 86

Operating the Data Recorder
CX22B-R
A4722-1.0 HBM: public
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6.4 Detecting and resolving connection
problems
If the CX22B‒R does not appear in the HBM Device
Manager list, or the setup of the remote desktop connec­
tion is canceled, there are several possible causes.
Check the following points and then repeat the search:
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Has the CX22B‒R been switched on for at least 1
minute and is the module LED is green.
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Is the Ethernet switch working properly?
If you cannot check functionality because you are not
operating any other devices on the switch, try to set
up a direct connection between the PC and the
CX22B‒R.
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Have you waited long enough for the PC to specify its
address?
If the PC cannot find a server in the network, the
search for the server looks in the "DHCP" settings
(Obtain an IP address automatically) and the "Alterna­
tive configuration" (user-defined address) first of all
(the symbol for the interface in the Windows tray indi­
cates the search, but the symbol may only appear if
the display is configured). It then takes about 20 to 30
seconds to set an automatic address (in DHCP) or the
stated alternative address. During this time, a scan
has not found a CX22B‒R either.
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Could your firewall be responsible for blocking the
UDP scan?
Try deactivating your firewall or enable the following
TCP ports: 31416 & 31417
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Could your antivirus program be responsible for block­
ing the UDP scan?