14
Form No. ITQM-0317
English
Symptom
Probable Cause
Corrective Action
Toast too light.
Wrong program key/menu item selected on
touchpad control.
Select the correct program key/menu item for desired
toasting results.
Toast too dark.
Wrong program key/menu item selected on
touchpad control.
Select the correct program key/menu item for desired
toasting results.
Unit toasts on one side only.
Wrong program key/menu item selected on
touchpad control.
Select the correct program key/menu item for desired
toasting results.
Heating element defective.
Visually check the heating element inside the toaster during
operation. The heating element should glow red. If the
element does not glow, Contact Authorized Service Agent
or Hatco for assistance.
Toaster trips the circuit breaker
or GFCI.
Circuit breaker is not sized properly for the
toaster.
Check circuit breaker for proper sizing.
Wiring fault inside toaster.
Contact Authorized Service Agent or Hatco for assistance.
Conveyor doesn’t move.
Bread slices or buns jammed in conveyor
track.
Shut down unit, wait for unit to cool, unplug power cord, and
remove bread product that is jamming the conveyor.
TROUBLESHOOTING GUIDE
ITQ Error Message Guide
Error Message
Troubleshooting
Corrective Action
(if Troubleshooting fails to fix)
Single Conveyor Units:
Top Element Is Out
*
Bottom Element Is Out
*
Dual Conveyor Units:
Top Right Element Is Out
*
Bottom Right Element Is Out
*
Top Left Element Is Out
*
Bottom Left Element Is Out
*
Verify all wire connections on relay and element. Check
resistance across failing heating element.
Replace heating element.
Fan Is Stopped
Check fan for physical blockage that would prevent fan
from turning. Verify voltage to fan and proper wiring to
control board.
Replace cooling fan.
Clean Fan Filters
Check for fan filter blockage—make sure unit is on legs
and filter area is clear. Perform “Cleaning the Fan Filters”
procedure.
Replace fan filters.
Low AC
*
Check incoming voltage (should be 208 or 240 VAC).
Check transformer connection to board. Verify element
wiring.
Replace electronic touchpad control, current sensor,
and transformer (Electronic Touchpad Control Kit).
Current Sensor Stuck
*
Verify elements are not energized and heating when unit
is off. If elements are energized, verify the operation and
wiring of the solid state relay.
Replace electronic touchpad control, current sensor,
and transformer (Electronic Touchpad Control Kit).
No Current Sensor
*
Verify proper wiring. Check current sensor connection
to board.
Replace electronic touchpad control, current sensor,
and transformer (Electronic Touchpad Control Kit).
Touch Panel Error
Update software—download from Hatco website to
USB drive. Follow procedure in OPERATION section of
manual.
Replace electronic touchpad control, current sensor,
and transformer (Electronic Touchpad Control Kit).
Stuck Key
Check touchpad for grease and dirt buildup. Peform
“Cleaning the Touchpad Control” procedure.
Replace electronic touchpad control, current sensor,
and transformer (Electronic Touchpad Control Kit).
Clean Right Product Sensor
Clean Left Product Sensor
Clean Both Product Sensors
Verify sensors and reflectors are clean. Verify proper
wiring to control board.
Replace product sensors, sensor covers, and sensor
blocks (Product Sensor Kit).
WARNING
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
WARNING
ELECTRIC SHOCK HAZARD: Put unit in standby, allow
to cool, turn OFF power switch, and unplug power cord
before performing cleaning, adjustments, maintenance, or
attempting to clear a jam.
* Troubleshooting and Corrective Action must be performed by an Authorized Service Agency.
