10
Form No. HWBCM_CN-0120
Symptom
Probable Cause
Corrective Action
Food well not hot enough.
Temperature Control set too low.
Adjust Temperature Control to a higher setting.
Heating element not working.
Contact Authorized Service Agent or Hatco for assistance.
Temperature Control not working properly.
Voltage supplied is incorrect.
Verify correct voltage is supplied to unit. Low supply voltage
will cause improper heating.
Food well too hot.
Temperature Control set too high.
Adjust Temperature Control to a lower setting.
Temperature Control not working properly.
Contact Authorized Service Agent or Hatco for assistance.
Voltage supplied is incorrect.
Verify correct voltage is supplied to unit. High supply voltage
will cause unit to overheat and damage the unit.
No heat.
Unit turned off.
Turn on unit.
On/Off Switch malfunctioning.
Contact Authorized Service Agent or Hatco for assistance.
Circuit breaker tripped.
Reset circuit breaker. If circuit breaker continues to trip, contact
Authorized Service Agent or Hatco for assistance.
Temperature Control not working properly.
Contact Authorized Service Agent or Hatco for assistance.
Heating element not working.
Food product not holding hot
enough.
The edges of food pans are bent allowing heat
to escape.
Install pans with straight edges that seal to the heated well.
TROUBLESHOOTING GUIDE
WARNING
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
WARNING
ELECTRIC SHOCK HAZARD: Turn OFF power switch,
unplug power cord, and allow unit to cool before
performing any cleaning, adjustments, or maintenance.
Troubleshooting Questions?
If you continue to have problems resolving an issue, please contact the nearest Authorized Hatco Service Agency or Hatco for
assistance. To locate the nearest Service Agency, log onto the Hatco website at
www.hatcocorp.com,
select the
Support
pull-
down menu, and click on “Find A Service Agent”; or contact the
Hatco Parts and Service Team
at:
Telephone: (0512) 6732-5091
e-mail: [email protected]
