Form No. GMHDCEM-0918
11
TROUBLESHOOTING GUIDE
WARNING
This unit must be serviced by trained and qualified
personnel only. Service by unqualified personnel may lead
to electric shock or burn.
WARNING
ELECTRIC SHOCK HAZARD: Turn OFF power switch,
unplug power cord, and allow unit to cool before
performing any cleaning, adjustments, or maintenance.
OPTIONS AND ACCESSORIES
Trivets
Trivets can be ordered as accessories.
Trivet
Food Pans
Food pans can be ordered as accessories.
Food Pan
Water Pans (GMHD Models Only)
Water pans can be ordered as accessories.
Water Pan
Error Codes
The following error codes may appear on the digital display to
indicate an error in the operating condition of the unit. Contact
an Authorized Hatco Service Agent or Hatco for assistance
Err 01
= No power to heating elements.
Err 02
= Power to one heating element only.
Err 03
= Incorrect voltage supplied to unit.
Err 04
= Temperature/humidity probe is disconnected or
damaged.
Err 05
= The temperature inside cabinet is running too hot.
Turn OFF power to unit.
Troubleshooting Questions?
If you continue to have problems resolving an issue, please
contact the nearest Authorized Hatco Service Agency or Hatco
for assistance. To locate the nearest Service Agency, log onto
the Hatco website at
www.hatcocorp.com,
select the
Support
pull-down menu, and click on “Find A Service Agent”; or contact
the
Hatco Parts and Service Team
at:
Telephone: +1-414-671-6350
e-mail: [email protected]
Symptom
Probable Cause
Corrective Action
LED lights not working
LED lights are defective.
Contact an Authorized Hatco Service Agent or Hatco for assistance.
Unit is plugged in, but nothing
works.
No power to unit.
Contact an Authorized Hatco Service Agent or Hatco for assistance.
Power cord is damaged.
Contact an Authorized Hatco Service Agent or Hatco for assistance.
Defective Power I/O (on/off) switch.
Contact an Authorized Hatco Service Agent or Hatco for assistance.
Unit is on, but not warming.
Incorrect voltage supplied to heating element. Contact an Authorized Hatco Service Agent or Hatco for assistance.
Heating element is defective.
Contact an Authorized Hatco Service Agent or Hatco for assistance.
Unit is heating, but is not
producing humidity.
Water pan is low or empty.
Fill water pan with water.
When using distilled water, no minerals are
being sensed by low water probe.
On initial fill, add one teaspoon of salt to the water reservoir.
Water heating element is defective.
Contact an Authorized Hatco Service Agent or Hatco for assistance.
Unit is not producing any “hot
air” inside cabinet.
Incorrect voltage supplied to heating element. Contact an Authorized Hatco Service Agent or Hatco for assistance.
Heating element is defective.
Contact an Authorized Hatco Service Agent or Hatco for assistance.
Blower motor is defective.
Contact an Authorized Hatco Service Agent or Hatco for assistance.
