14
Form No. FTBRM-0717
English
Symptom
Probable Cause
Corrective Action
Unit too cold.
Setpoint temperature too low.
Adjust the setpoint temperature to a higher setting. Refer to
the procedure in the OPERATION section.
Digital temperature controller not working
properly.
Contact Authorized Service Agent or Hatco for assistance.
Unit not cold enough.
Food product not pre-chilled before loading
in unit.
Load unit with pre-chilled food product only.
Setpoint temperature set too high.
Adjust the setpoint temperature to a lower setting. Refer to
the procedure in the OPERATION section.
Condenser coil and/or ventilation panels are
plugged.
Clean the condenser coil and ventilation panels. Refer to
the “Monthly Cleaning” procedure in the MAINTENANCE
section.
Too much frost built up inside of unit.
Turn off, defrost, and clean the unit. Activate an auto-
defrost cycle, if necessary (refer to the procedure in the
OPERATION section).
Digital temperature controller not working
properly.
Contact Authorized Service Agent or Hatco for assistance.
Refrigerant low/leaking or other internal
condensing unit malfunction.
Contact Authorized Service Agent or Hatco for assistance.
Controller display flashes
“OFF” and unit is not working.
The unit is in Standby mode.
Press and hold the
key for three seconds. The display
will no longer flash “OFF”.
Controller display flashes “df”
and unit is not working.
The unit is in Defrost mode.
Press and hold the
key for three seconds. The display
will no longer flash “df”.
Unit plugged in, but not
working.
Unit turned off.
Turn on unit.
Circuit breaker tripped.
Reset circuit breaker. If circuit breaker continues to trip,
contact Authorized Service Agent or Hatco for assistance.
Digital temperature controller not working
properly.
Contact Authorized Service Agent or Hatco for assistance.
Condensing unit overheated.
Contact Authorized Service Agent or Hatco for assistance.
Internal condensing unit malfunction.
Contact Authorized Service Agent or Hatco for assistance.
TROUBLESHOOTING GUIDE
WARNING
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
WARNING
ELECTRIC SHOCK HAZARD: Turn OFF power switch and
disconnect unit from power source before performing any
cleaning, adjustments, or maintenance.
Troubleshooting Questions?
If you continue to have problems resolving an issue, please contact the nearest Authorized Hatco Service Agency or Hatco
for assistance. To locate the nearest Service Agency, log onto the Hatco website at
www.hatcocorp.com
and click on
Find Service Agent
, or contact the
Hatco Parts and Service Team
at:
Telephone: 800-558-0607 or 414-671-6350
e-mail: [email protected]
