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USER GUIDE
Troubleshooting
187
Problem Possible cause Suggested correction
Error massage - See chapter 7.1 Error Messages.
Camera is deactivated The camera can be affected by a
discharge of electricity. This can happen
when the area around the control buttons
on the grip accidentally touches a
conductive cord or material connected to
earth.
This can deactivate the camera and does
not cause any damage.
Press the red ON - OFF button on the grip
to activate the camera.
Wrong language If the sensor unit has been set to a
language you don’t understand (on a
rented camera, for example), you can
navigate to your preferred language by
following the actions and appearance in
the illustrations here. See chapter 7.2 To Change Language On
Sensor Unit From Unknown Language.
Dark or coloured spots or lines in your
images Dirt or particles on the surface of the
camera lens See chapter 7.3 To Clean The Lens Glass.
Dirt or particles on the surface of the
sensor unit’s infrared (IR) filter See 7.4 To Clean the sensor unit filter.
Temperature warning icon appears Rapidly taken captures make heavy
demands on the processor in the sensor
unit which in turn produces heat. This
can in combination with high ambient
temperature result in noise in the image
files.
At ca. 60°C a warning dialogue appears
notifying that the sensor unit is
temporarily shutting down to allow the
sensor unit to cool.
Let the sensor unit cool down for at least
20 minutes.
Time and date settings on the sensor unit
does not work Time and date settings on the sensor
unit (which are included with files and
folder labels) are updated automatically
through a USB3/Phocus connection.
These settings are retained for about
two consecutive weeks by a small
rechargeable cell that is automatically
recharged by the main battery or USB3
with regular use. Leave the sensor unit ON for 12 hours.