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TIPS/TROUBLESHOOTING

PROBLEM/QUESTION

SOLUTION

What are the major talking points for
Auditors?

Listen

for any error messages.

Focus,

and pay close attention for

accuracy.

3. Log-Off when finished with

assignments, or taking a break.

What if I scan an item twice?

The later scan of the item will be
the accepted scan.

Totals will not accumulate.

What if the Internet is not updating
after I scan an item?

1. If there are any P’s displaying, than

move closer to the

Access Point

2. If after moving closer to the

Access

Point

, check the connections to the

access point. It’s possible it was
disconnected.

Make sure to REFRESH the
Inventory Overview screen.

What if I scan something that is not
part of the audit?

1. The scanner will advise you that

the item is not on the Audit
Assignment File.

2. Press ENT to continue.

How do I know if a scanner has
transmitted successfully?

If there are not any “

” present, the

data has been sent. To verify, view the
online reports.

I’m trying to scan an Item # and can’t
get a read even though

I’m putting the

imager close to the bar code.

Don’t scan too close to the bar
code.

The Imager work’s best

4-6 inches from the product.

Can I use the touch screen to answer
Window’s pop-up messages?

Yes, you can use the touch screen or
the

ENT

button to answer Window’s

messages.

EXHIBIT A

Hart Control

FORM

This form is the

official documentation of this

audit

. Make sure that it is completed with the

most current information at the END of the audit.
Follow the instructions printed on the form.

Содержание EZCORP

Страница 1: ...MPONENTS SUPPLIES RECEIVE COMPONENTS SUPPLIES SET UP ACCESS POINTS SET UP ACCESS POINTS HART DEVICE HART DEVICE SET UP SCANNERS SET UP SCANNERS SCANNER FUNCTIONS SCANNER FUNCTIONS HOW TO ACCESS REPORT...

Страница 2: ...You will use the same boxes to return the components to Hart Systems Inside one equipment box you will find Scanners Access Point Scanner chargers USB Modems 1 Verizon and 1 AT T Use the air card that...

Страница 3: ...ntory Auditor s Reference Guide this can be printed from the Website Hart Control ID Bar Code you will need this form to set up the scanners for your store This form should be printed from the Hart We...

Страница 4: ...high as reasonably possible 2 Try to avoid any known areas with difficult cell coverage 3 In the event that the location has no cell coverage please call the Hart Help Desk for further instructions T...

Страница 5: ...vent that the location has no cell coverage call the Hart Help Desk for further instructions Power Switch Power Adapter Port USB Port 5 Once the Access Point has been connected to the power outlet and...

Страница 6: ...EYS Increases screen brightness Decreases screen brightness Increases volume Decreases volume FUNC Function Key Auxiliary Scan Button Auxiliary Scan Button SCAN Press to scan bar codes ESC Used to cle...

Страница 7: ...N CALL THE HART HELP DESK at 800 252 2818 or EMAIL US AT help hartsystems com Page 6 Signal Strength Store Employee ID Battery Strength Pending Items Indicator P Scanner contains items to be transmitt...

Страница 8: ...shortly after pressing ENT and will automatically pick up any Master File updates Be sure to Press the Continue button to finish the registration 4 The Enter Employee ID screen will be displayed 5 Re...

Страница 9: ...f the store you are scanning Sales Floor Back Room E Comm Safe Then you can scan the item ENTER ITEM SCREEN ENTER ITEM SCREEN Page 8 The file must be available for your store before you register the s...

Страница 10: ...rat Item Description SCAN ITEMS SCAN ITEMS SCANNER FUNCTIONS SCANNER FUNCTIONS Continued Continued AUDIT ASSIGNENT ITEM s AUDIT ASSIGNENT ITEM s 1 The scanner will alert you if a scanned item is not o...

Страница 11: ...r the filed one character at a time 1 You can only scan or key valid EZ Corp Item s 2 If the scanner makes a special sound Follow the instructions on the scanner screen Page 10 1 If an item is scanned...

Страница 12: ...ring the scanner closer to the access point If you still cannot transmit check the access point SCANNER FUNCTIONS SCANNER FUNCTIONS Continued Continued VERY IMPORTANT VERY IMPORTANT The scanner will a...

Страница 13: ...nner will return to the Enter Employee ID screen NOTE If there are any Pending item s P in the scanner for example Employee is logging out while out of range of the access point the scanner must be br...

Страница 14: ...op Clicking on any of the underlined items will drill down to more details in that category 7 You can access additional reports for your store by clicking on ALL Reports located at the upper left corn...

Страница 15: ...em area MFG and the item description Report displays total cost and total item s on the bottom MISSING ITEM REPORT This is the most important report since it lists all of the items that are Missing th...

Страница 16: ...rview Missing Items Inventory Overview Drill down on any of the blue bolded reports or click on the All Reports Drop down menu to see a complete list of reports The Inventory Overview will indicate th...

Страница 17: ...ssociated with the audit review the Inventory Overview via the Hart website on the left From this report fill in the required information on the Hart Control ID Form This is your official documentatio...

Страница 18: ...confirm that your missing Item list is correct If you have confirmed then click Yes and continue If you would like to continue verifying click No 3 Once the close inventory process has been completed...

Страница 19: ...ind the cradles Second place the scanners into the foam cavities Third place any paperwork in the box Finally remember to include all batteries whether used or unused and chargers Place the batteries...

Страница 20: ......

Страница 21: ...scan something that is not part of the audit 1 The scanner will advise you that the item is not on the Audit Assignment File 2 Press ENT to continue How do I know if a scanner has transmitted successf...

Страница 22: ......

Страница 23: ...ease Enter 1 for The Help Desk You can also contact the Hart Help Desk via e mail When sending an email please remember to include your Company Name Store Location Personal Name Phone Number A Brief M...

Страница 24: ......

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