26
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The soundbar is in the “Offline” status in the Amazon
Alexa app or issues happen to Alexa MRM-related
playback.
•
To recover the soundbar, restore the soundbar to its factory
settings by pressing and holding
,
and
for more than
5 seconds.
Remote control
The remote control does not work.
•
Check if the batteries are drained. If so, replace them with
new ones.
•
Reduce the distance and angle between the remote control
and the main unit.
Failed to complete the TV remote control learning.
•
Check if you are using an infra-red TV remote control. The IR
learning is not supported by a Bluetooth TV remote control.
Low power standby mode
The soundbar cannot enter the low power standby
mode when it completes the power charging of
detachable speakers.
•
To enter the low power standby mode, press and hold
on the remote control until “CEC 1” is displayed on the
soundbar; then, press and hold on the remote control
again until “CEC 2” is displayed.
•
To exit the low power standby mode, unplug the power cord
and then, plug it again.
Poor audio quality from a connected Bluetooth device
•
The Bluetooth reception is poor. Move the source device
closer to the soundbar, or remove any obstacle between the
source device and the soundbar.
The connected Bluetooth device connects and
disconnects constantly.
•
The Bluetooth reception is poor. Move the source device
closer to the soundbar, or remove any obstacle between the
source device and the soundbar.
Wi-Fi
Failed to connect to Wi-Fi.
•
Make sure that Wi-Fi is turned on.
•
Make sure that you have selected the right network and
entered the correct password.
•
Make sure that your router or modem is turned on and within
the range.
•
In your router settings, make sure that you have set the
security type to WPA2 or auto.
•
Make sure that your soundbar is connected to the same
wireless LAN as your smartphone or tablet.
•
If you have difficulties in setting up Wi-Fi, hold
and
on
the soundbar
until
“SETUP WIFI”
is displayed.
Playback
AirPlay cannot find the soundbar as an AirPlay
speaker for music streaming.
•
On your Apple device, update the software to the latest
version: iOS 13.4 and later, Mac OS 10.15.4 and later, or TV
OS 14.3.
•
Make sure that your Apple device has been connected to the
same network as the soundbar.
•
For a PC running iTunes for Windows, you can stream music
from your PC to the soundbar through Bluetooth.
Music playback does not work smoothly when
the sound source switches from Bluetooth to
Chromecast built-in, AirPlay or Alexa.
•
The quality of audio casting and playback are dependent on
the traffic and coverage of the network that connects the
soundbar and your casting devices, such as phones, tablets
and PCs.
Music playback does not resume when the sound
source switches from Bluetooth to TV/HDMI IN, and
then back to Bluetooth.
•
The music playback in the Bluetooth device stops when
the sound source switches from Bluetooth to TV / HDMI IN.
When you switch back to the Bluetooth source, start music
playback in the Bluetooth device again.
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