HARDKORR BZRX Series, Инструкция по эксплуатации и руководство по установке

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10
WARRANTY
Our goods come with guarantees that cannot be excluded under
the Australian Consumer Law. You are entitled to a replacement or
refund for a major failure and compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and
the failure does not amount to a major failure.
Hardkorr warrants that this product will be free from defects in
material and workmanship for three years. The warranty commences on the date of purchase
by the original purchaser, and is not transferable. To access the benefits of this warranty, you
must retain your proof of purchase and follow any other direction we reasonably give you
(e.g. completing and returning your warranty card if applicable).
3
TO BEGIN YOUR WARRANTY CLAIM
If you believe your Hardkorr product is defective, it must be returned to Hardkorr for
inspection by our warranty claims department.
1. You must have a Return Authorization (RA) number. To get your RA number, please
complete the form found on our website and wait for the warranty team to contact you.
2. Once you have an RA number, you must arrange for the product must be shipped at your
own expense back to Hardkorr (keep your receipt). The address for shipment will be
provided when we issue your RA number.
3. Please be sure that your RA number is clearly marked on the outside of the packaging
used for shipping.
Completing the steps as mentioned will ensure a faster process of your claim, so that Hardkorr
can get your product back to you as soon as possible.
Once we receive your returned product, our technicians will inspect it. We will then notify you
of the outcome of your claim.
If we accept your warranty claim, we will either repair, replace or refund the goods at our
discretion. We will also reimburse you for the shipping costs you incurred in sending the goods
back to us. Any products that we choose to replace or refund become the property of Hardkorr.
If we do not accept your claim, we will advise you of the reason and hold your product for
collection. You will need to arrange and pay for the product to be shipped back to you. If your
product is not collected within 30 days of your warranty claim being finalised, we may destroy
it.