17
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
There is excessive
wobbling.
1. The blades and/or blade arms
are loose.
2. The blades are unbalanced.
3. The fan mounting is not secure.
4. The fan is too close to the
vaulted ceiling.
5. The set screws on the motor
assembly yoke is loose.
1. Check and tighten all screws that hold
the fan blades to the blade arms and
the blade arms to the motor.
2. Switch one blade with a blade from the
opposite side, or balance the fan using
the blade balancing kit (N).
3.
Turn off the power. Loosen the canopy
and verify that the mounting bracket
is secure to the electrical outlet box.
The bracket must be flush without
movement against the outlet box.
Verify the outlet box is secure.
4. Use a longer downrod (sold
separately) or move the fan to another
location.
5. Lift up the yoke cover and tighten the
set screws on the yoke until secure.
The fan operates
correctly, but the
lights are not
working.
1. The light kit wire plugs are not
connected properly.
2. There is a faulty wire connection.
1. Ensure the single-pin connectors are
properly secured.
2.
Turn the power off and check all
connections at the ceiling outlet box.
Remote control
does not work.
1. Power surge may have cleared
memory and remote needs to be
re-synced to the receiver.
2. Battery in remote control needs
to be replaced.
3. Interference from another
remote.
1.
Turn off the main power, then turn it
back on. Within 30 seconds, press and
hold the high and low speed buttons
on the remote at the same time for
5 seconds. The LED indicator will
flash 3 times, signaling a successful
synchronization. Once complete, the
fan will start on low speed with the light
(if applicable) off.
2. Insert new CR2032 batteries in battery
compartment of the remote control
(see page 14).
3. If there are several fans in close
proximity, turn power off to other fans
and re-sync the remote (see Corrective
Action 1 above).
