Troubleshooting table
Page GB-26
Problem
Possible cause
Solutions, tips, explanations
The appliance
doesn’t cool suffi-
ciently.
The temperature controller
(11) is set at too low a level.
Select a higher setting (see „Setting the
temperature“ on page GB-11).
Door not tightly closed or
door seal is not completely
tight.
See “Checking and cleaning the door
seals” on page GB-17.
The appliance is near a heat
source.
Observe minimum distances (see page
GB-21). If necessary, place insulation plate
between the appliances or change loca-
tion.
Food has been stored warm. Only store cooled foods.
Too many goods frozen.
Maintain maximum freezing capacity (see
„Product fiche concerning Regulation (EU)
Nr. 1060/2010“ on page GB-29).
Thick ice layer in the freezer
area.
Defrost the freezer compartment (see „De-
frosting and cleaning the inner compart-
ment“ on page GB-17).
Ambient temperature too low
or too high.
Adjust the ambient temperature to the
climate category (see „Product fiche con-
cerning Regulation (EU) Nr. 1060/2010“ on
page GB-29).
Compressor seems defec-
tive.
Set the temperature controller to “7”. If the
compressor does not switch on within an
hour, please contact our service centre (see
page GB-27).
Appliance is mak-
ing a noise.
Operating noises are func-
tional and are not a sign of
malfunction.
Humming: Refrigeration unit is running.
Flowing noise: Refrigerant is
fl
owing
through the pipes.
Clicking: Compressor is switching on or off.
Disturbing noises.
Check that it is stable.
Remove any objects from the appliance.
Remove any foreign matter from the back
of the appliance.
Water has accu-
mulated in the
fridge compart-
ment at the bot-
tom.
Thaw water drain above the
vegetable drawer is blocked.
Unblock the thaw water drain with the help
of the supplied cleaning swab.
