Service
Page EN-31
Service
In order for us to help you quickly, please tell us:
Name of appliance
Colour
Model
Order number
hanseatic Side-by-side-
Fridge-freezer
Stainless
steel
HCDA19090DI
60637744
Advice, complaints and
orders
Please contact your mail order company’s
customer service center if
– the delivery is incomplete,
– the appliance is damaged during transport,
– you have questions about your appliance,
– a malfunction cannot be rectified using the
troubleshooting table,
– you would like to order further accessories.
Repairs and spare parts
You can prevent waste by having your defec-
tive appliances repaired. Please contact our
service department regarding this.
Spare parts are available for a minimum peri-
od of seven years after the final version of the
model has been placed on the market. Door
seals are available for a period of ten years.
Customers in Germany
Please contact our Technical Service:
Phone +49 (0) 40 36 03 31 50
Customers in Austria
Please contact your mail order company’s
customer service center or product advice
center.
Please note!
You are responsible for the condition of the appliance and its proper use in the household.
If you call out for customer service due to an operating error, you will incur charges, even during
the guarantee/warranty period.
Damage resulting from non-compliance with this manual will not, unfortunately, be recognised.
