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Page EN-30
Our Service Centre
Our Service Centre
In order for us to help you quickly, please tell us:
Name of appliance
Model
Colour
Order number
hanseatic Cooker
5022CE3.313eEHiTaDJXv
stainless steel
38865608
5022CE3.313eEHiTaDW
white
36374612
Please note!
You are responsible for the condition of the appliance and its proper use in the household.
If you call out for customer service due to an operating error, you will incur charges, even during
the guarantee/warranty period.
Damage resulting from non-compliance with this manual unfortunately cannot be recognised.
Advice, order and complaint
Please contact your mail order company’s
customer service centre if
– the delivery is incomplete,
– the appliance is damaged during transport,
– you have questions about your appliance,
– a malfunction cannot be rectified using the
troubleshooting table,
– you would like to order further accessories.
Repairs and spare parts
You can prevent waste by having your defec-
tive appliances repaired. Please contact our
customer service regarding this.
Customers in Germany
Please contact our technical service:
Phone +49 (0) 40 36 03 31 50
Customers in Austria
Please contact your mail order company’s
customer service centre or product advice
centre.
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