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If the earmolds require further cleaning:
1. Disconnect the plastic tube from the hook of
the hearing aid, by holding the hearing aid in
one hand and gently pulling the tubing away
from the earhook.
2. Wash only the earmolds and tubing in warm
water with a mild soap.
3. Rinse them with cool water and dry overnight.
4. Make sure the earmold tubes are completely
dry. Reconnect them to the earhook on your
hearing aid by sliding the tubing back on
to the earhook. Use of a hearing aid blower
can assist with removing moisture/debris
from the tube. See your hearing healthcare
professional for more information.
Cause
Possible remedy
Issue: No sound
Not turned on
Turn on
Low/dead battery
Replace battery
Poor battery contact
Consult your hearing care
professional
Battery upside down
Insert battery plus (+) side
up
Earmolds blocked with
ear wax
Clean earmolds. See “Caring
for your hearing aids”.
Consult your hearing care
professional
Plugged microphone
shield
Consult your hearing care
professional
9.
Troubleshooting guide
