Hansa C3e O&M Manual - OM-004 Revision H 09/07/2019
© Hansa Chippers 2019
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HANSA global industrial limited warranty
For the purposes of this warranty document, “HANSA” means HANSA Products Limited and any of its international subsidiary
companies. Refer to contact details below for further information.
HANSA warrants each new HANSA
chipper (“HANSA product”) free from defects in materials and workmanship under normal use
and routine servicing, for the warranty periods and subject to the limitations and exclusions detailed below.
HANSA offers a special extended warranty period (“Extended Warranty”) to new HANSA products purchased from an authorised
HANSA dealer. The Extended Warranty period is set out below. In order to take advantage of the Extended Warranty you must:
1.
Register your HANSA product through the HANSA warranty registration process and identify your HANSA product by its
machine serial number.
Registration must be completed with ten (10) days from the date of purchase.
Your warranty
registration confirmation email is your identification for warranty service; and
2.
Have yo
ur registered HANSA product maintained in accordance with the schedule contained in the relevant owner’s manual
supplied with the product by an authorised HANSA dealer for the applicable territory. In order to ensure the safe operation
of your HANSA product, we strongly recommend that you only use an authorised HANSA dealer for servicing. The cost of
routine or required maintenance and services is the responsibility of the purchaser. You must keep a record of all service and
maintenance history as proof of servicing history. HANSA may request such servicing history when assessing any future
warranty claim.
When making a claim for warrantable repairs under the Extended Warranty, your warranty registration must accompany the
HANSA product. If the warranty registration is lost or destroyed, proof of purchase documentation clearly recognising the machine
serial number shall be accepted for warranty purposes. Where neither is available and HANSA does not have any record of the
purchaser’s details the warranty
period shall be calculated from the appropriate dealer wholesale sale date. Any claim under the
applicable Warranty must be made within the relevant warranty period specified below.
The Extended Warranty may be subject to cancellation if the above requirements are not satisfied.
The Extended Warranty is available to domestic (non-commercial) and commercial customers (excluding commercial customers in
the business of plant/equipment hire).
All HANSA products that have not complied with the Extended Warranty registration and maintenance requirements are entitled
to the “Non
-
Registered” warranty period set out below.
Any authorised HANSA dealer is further authorised to repair or replace any part which proves defective within the limits of the
Extended Warranty or Non-
Registered Warranty (the “Warranties”) at no charge to the owner, covering parts and labour.
Consumable items such as but not limited to oils, grease, blades and belts shall be the responsibility of the owner. All defective
parts replaced under the Warranties become the property of HANSA.
You (as owner) are responsible for all shipping and transportation costs (including insurance) to and from an authorised HANSA
dealer for the product subject to a warranty claim.
Exclusions
The warranties shall NOT APPLY TO:
•
Any damage which results from neglect of periodic maintenance specified by HANSA.
•
Any damage which results from repair or maintenance operations by methods other than specified by HANSA.
•
Any damage which results from misuse or use beyond the limitations of the intended use specified by HANSA in the
operation, maintenance and safety manual, such as overloading, including foreign objects such as stones, pieces of steel,
glass etc.
being dropped into the running machine or use under abnormal conditions (in HANSA’s sole judgement).
•
Any damage which results from use of non-genuine parts, lubricant or fluid not approved by HANSA.
•
Any damage resulting from modification or installation in other products in a way not approved by HANSA which has any
influence on the function and/or performance of the products.
•
Any damage which results from operation other than specified in the Owner’s Manual either intentionally
or by error.
•
Fading of painted surfaces, deterioration of plated surfaces, deterioration of rubber and plastics, including rusting due to
the passage of time.
•
Normal phenomena such as noise, vibration or oil seepage which are considered by HANSA as not affecting the quality,
function or performance of the product.
•
Any damage due to improper storage or transport.
•
Consumable replacement items: Belts, cutting blades, anvil, serviceable bearings
.
•
Periodical maintenance items such as cleaning, inspection and adjustments.
•
Any repair and/or adjustment performed by persons other than an authorised dealer, or damage resulting therefrom.
•
Any repair and/or adjustment to correct improper or poor quality work previously performed.
