17
Problem
Possible Cause
Solution
Handle stiff
– Cartridge dirty or worn
– Replace cartridge
Mixer dripping
– Cartridge dirty or worn
– Replace cartridge
Low flow with Select valve after
valve replacement
– Improper Select valve installed
– Replace Select valve (#98463000)
Water escaping in area of swivel
spout
– O-ring dirty or worn
– Replace O-ring
Water escaping at the threaded
base
– connection hoses not completely
screwed into basic body
– Tighten connection hoses by hand
– O-ring at the connection hose dirty
or worn.
– Replace O-ring
Hot water temperature too low
– Hot water limiter incorrectly set
– Set hot water limiter (see page 13)
Select button stiff
– Select button soiled
– Clean Select button and grease
17x1.5 O-ring (see page14)
Troubleshooting
Cleaning Recommendation for Hansgrohe Products
Modern bathroom faucets, kitchen faucets and shower products are made from different materials to comply with the needs
of the market with regard to design and functionality. To avoid damage to the product, it is necessary to take proper care of it.
For best results:
•
Prevent the buildup of mineral scale and /or soap residue by cleaning your Hansgrohe product(s) when needed.
•
Select a cleaning agent specifically intended for the type of product.
•
Do not
use these types of cleaners as they will cause damage to your Hansgrohe product:
´
Any cleaning agent containing hydrochloric acid, formic acid, lye, or acetic acid.
´
Abrasive cleaning powders, pads, or brushes.
´
Steam cleaners.
´
“No rinse” cleaning agents.
•
Always
follow the instructions provided by the manufacturer of the cleaning agent.
•
Do not
mix cleaning agents, unless directed by the manufacturer.
•
Do not
spray cleaners directly onto the product as drops could enter openings and gaps and cause damage. When
using spray cleaners, spray the cleaner onto a soft cloth or sponge.
•
Always
rinse your Hansgrohe product thoroughly with clear water and polish dry with a soft cloth after cleaning.
Important
•
Residue from soaps and shampoos can cause damage. Rinse the product with clean water after each use.
•
Residue from basin/tub/tile cleaner can cause damage to faucets and fittings. Immediately rinse any overspray from
the Hansgrohe product.
•
Damage to the product caused by improper care or the use of improper cleaning agents is not
covered by the warranty.
•
If a component of the product is damaged, replace it, as there is risk of injury.
