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LENGTH OF WARRANTY
Replacement or repaired parts of products will be covered for the term of this warranty as stated in the following two
sentences. If you are a consumer who purchased the product for use primarily for personal, family, or household
purposes, this warranty extends for as long as you own the product and the home in which the product is originally
installed. If you purchased the product for use primarily for any other purpose, including, without limitation, a commer-
cial purpose, this warranty extends only (i) for 1 year, with respect to Hansgrohe and Commercial products, and (ii) for
5 years, with respect to AXOR products.
THIS WARRANTY DOES NOT COVER, AND HANSGROHE WILL NOT PAY FOR:
A. Conditions, malfunctions or damage not resulting from defects in material or workmanship.
B. Conditions, malfunctions or damage resulting from (1) normal wear and tear, improper installation, improper
maintenance, misuse, abuse, negligence, accident or alteration, or (2) the use of abrasive or caustic cleaning
agents or “no-rinse” cleaning products, or the use of the product in any manner contrary to the product instruc-
tions. (3) Conditions in the home such as excessive water pressure or corrosion.
C. Labor or other expenses for the disconnection, deinstallation, or return of the product for warranty service, or for
installation or reinstallation of the product (including but not limited to proper packaging and shipping costs), or
for installation or reinstallation of the product.
D. Accessories, connected materials and products, or related products not manufactured by Hansgrohe.
TO OBTAIN WARRANTY PARTS OR INFORMATION
Contact your Hansgrohe retailer, or contact Technical Service at:
Hansgrohe Inc.
1492 Bluegrass Lakes Parkway
Alpharetta GA 30004
Toll-free (800) 334-0455.
In requesting warranty service, you will need to provide
1. The sales receipt or other evidence of the date and place of purchase.
2. A description of the problem.
3. Delivery of the product or the defective part, postage prepaid and carefully packed and insured, to Hansgrohe
Inc. 1492 Bluegrass Lakes Parkway, Alpharetta, Georgia 30004, Attention: Technical Service, if required by
Hansgrohe.
When warranty service is completed, any repaired or replacement product or part will be returned to you postage
prepaid.
EXCLUSIONS AND LIMITATIONS
REPAIR OR REPLACEMENT (OR, IN LIMITED CIRCUMSTANCES, REFUND OF THE PURCHASE PRICE) AS PROVIDED
UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE PURCHASER. HANSGROHE NEITHER ASSUMES
NOR AUTHORIZES ANY PERSON TO CREATE FOR IT ANY OBLIGATION OR LIABILITY IN CONNECTION WITH
THIS PRODUCT.
HANSGROHE SHALL NOT BE LIABLE TO PURCHASER OR ANY PERSON FOR ANY INCIDENTAL, SPECIAL, OR
CONSEQUENTIAL DAMAGES, ARISING OUT OF BREACH OF THIS WARRANTY OR ANY IMPLIED WARRANTY
(INCLUDING MERCHANTABILITY).
Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation
or exclusion may not apply to you. This warranty gives you specific legal rights, and you may have other rights which
vary from State to State. You may be required by law to give us a reasonable opportunity to correct or cure any failure
to comply before you can bring any action in court against us under the Magnuson-Moss Warranty Act.
PRODUCT INSTRUCTIONS AND QUESTIONS
Upon purchase or prior to installation, please carefully inspect your Hansgrohe product for any damage or visible
defect. Prior to installing, always carefully study the enclosed instructions on the proper installation and the care and
maintenance of the product. If you have questions at any time about the use, installation, or performance of your
Hansgrohe product, or this warranty, please call or write to us or call us toll-free at 800 334 0455.
